Revenue Clerks

Job Group ‘H’
Contract Type ‘Permanent & Pensionable’
No Of Positions 40
Salary Range: KES (26900-35380)
House Allowance: KES 6750
Commuter Allowance: KES4000

Job Requirement

• Minimum of a diploma in technical courses relevant to county services (e.g., Accounting, Public Administration, finance, Business administration or Information Technology etc).
• At least 1-2 years of experience in customer service or administrative roles.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in data entry and reporting.

Attributes:

• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-oriented approach.
• Adaptability to changing processes and systems.

Job Responsibilities

Customer Support:

• Assist customers with inquiries regarding revenue services and processes.
• Provide information about fees, charges, and payment options.
• Accurately input revenue-related data into the financial management system.
• Maintain up-to-date records of customer interactions and transactions.
• Process and file documents related to revenue collection, including receipts and payment confirmations.
• Ensure all documentation is compliant with relevant policies and procedures.
• Assist in monitoring compliance with revenue collection policies and regulations.
• Support audits by providing necessary documentation and data.
• Generate daily, weekly, and monthly reports on revenue collection metrics.
• Analyze data to identify trends and areas for improvement.
• Work closely with other team members and departments to streamline revenue processes.
• Participate in training and development activities to enhance service delivery.