Brenda Awinja

Experience

Zinet Logistics & Freight Company limited

Personal Assistant to the Managing Director - January 2024 – Date

• Acts as the point of contact between the Managing Director, staff and external clients
• Undertakes the tasks of receiving calls, take messages and routing correspondence
• Handles requests and queries appropriately
• Maintains diary, arrange meetings and appointments and provide reminders
• Makes travel arrangements
• Takes dictation and minutes and accurately enter data
• Monitors office supplies and research advantageous deals or suppliers
• Produces reports, presentations and briefs
• Develops and carry out an efficient documentation and filing system
• Provides support to other departments and managers.
• Ensures that quality and cost control is maintained in all departments.
• Ensures clean office environment.

• Take initiative in manager’s absence
• Maintains procedures manual to ensure consistent performance of routines
• Arranges essential mail in priority action order for superior
• Checks deadlines on incoming requests and put preliminary work in play
• Do phone surveys/inquiries as needed
• Routinely re-order department supplies
• Updates mail/phone directories
• Office supplies are made available to trainees as per the guidelines via the Front office Executive

Zinet Logistics & Freight Company limited

Receptionist - Jan 2023 - December 2023

• Manage and organize administrative tasks such as scheduling meetings, preparing agendas, and maintaining school records
• Serve as the primary point of contact for students, parents, and staff, ensuring professional communication and prompt responses
• Handle phone calls, emails, and other forms of correspondence efficiently
• Maintain confidential student records and update databases with accuracy
• Assist in the preparation of school documents, reports, and newsletters
• Coordinate school events and activities, supporting staff with logistics and planning
• Ensure proper filing and documentation of student and faculty files
• Monitor inventory and order necessary office and school supplies
• Provide administrative support to the school principal and other staff members
• Manage student attendance records and follow up on absences
• Support the school in handling emergency situations and coordinating quick responses
• Process incoming and outgoing mail and manage courier deliveries
• Help with maintaining a welcoming and organized front office environment

Tender Care Junior Academy

Secretary - August 2019 - January 2023

• Manage and organize administrative tasks such as scheduling meetings, preparing agendas, and maintaining school records
• Serve as the primary point of contact for students, parents, and staff, ensuring professional communication and prompt responses
• Handle phone calls, emails, and other forms of correspondence efficiently
• Maintain confidential student records and update databases with accuracy
• Assist in the preparation of school documents, reports, and newsletters
• Coordinate school events and activities, supporting staff with logistics and planning
• Ensure proper filing and documentation of student and faculty files
• Monitor inventory and order necessary office and school supplies
• Provide administrative support to the school principal and other staff members
• Manage student attendance records and follow up on absences
• Support the school in handling emergency situations and coordinating quick responses
• Process incoming and outgoing mail and manage courier deliveries
• Help with maintaining a welcoming and organized front office environment

St. Timothy Hospital

Receptionist - March 2016 – August 2019

• Greet and assist patients and visitors, ensuring a welcoming and professional environment
• Answer and direct phone calls, handle inquiries, and provide information about hospital services
• Schedule and manage patient appointments, coordinating with medical staff to avoid scheduling conflicts
• Register new patients and update existing patient records
• Verify and process patient insurance information and handle billing-related questions
• Maintain a clean and organized reception area to promote a positive image of the hospital
• Collect co-pays and other payments, issuing receipts and maintaining accurate financial records
• Manage patient check-in and check-out procedures efficiently
• Coordinate with different departments to relay important messages and ensure seamless communication
• Handle incoming and outgoing mail, as well as manage document filing and data entry
• Assist with basic administrative tasks, such as photocopying, faxing, and preparing reports
• Respond promptly to emergency situations, following hospital protocols to inform the relevant personnel

Education

CPA

KCA UNIVERSITY

SEPTEMBER 2024 - DATE

Secretarial Studies certificate

TEMPLE COLLEGE

MAY 2015 - DECEMBER 2015

Certificate

P1 CERTIFICATE

EREGI TTC

SEPTEMBER 2012 - JULY 2015

Certificate

Skills

• Communication
• Conflict Resolution
• Critical & Analytical Thinking
• Customer Service
• Microsoft Office Suite