Ian Curtis Oduori

Experience

Vayacom Kenya

Network engineer Intern - 01/06/22 - 31/10/22

Collaborated with multiple teams & stakeholders in operation and customer care to troubleshoot clients’ problems and offer solutions that reduced
process time by 10% weekly.
Updated network equipment on Mikrotik to the latest firmware releases to prevent downtime on clients resulting in reduced client interruptions by 20%.
Analyzed faults on Winbox in the network to help make educated decisions based on critical findings, resulting in reduced network downtime in over 3 locations.
Configured firewalls, routing, and switching to maximize network efficiency and security.
Maintained documentation for server parameters and system settings.
Regulated networking performance through ongoing monitoring and troubleshooting.

National Association of Sales Professionals

WordPress & blog content support - 01/12/20 - 31/11/22

The role involved curating blog articles from new contributors, setting up accounts, and onboarding users on how to upload articles.
Answered questions & queries sent to the company support email address.
Added and maintained blog articles on WordPress
Documented and standardized support processes.
Administered e-mail systems.
General administrative tasks (Project management, email management.

Makers SPace innovation Hub ( University of Nairobi)

IT Intern - 01/05/18 - 30/08/18

Ensured regular updates to operating systems, implemented ICT policies, and provided technical support.
Installed, configured & maintained software.
Implement security procedures to secure systems.
Participated in designing hardware and software systems to assist in the smooth and efficient flow of information.
Ensured security through access controls, backups, and firewalls
Maintaining databases and troubleshooting issues and outages.

Murban Movers Limited

IT Support and Data Analyst - 23/01/23

Providing technical assistance to end users by promptly resolving hardware, software, and network issues, achieving a remarkable 95% reduction in overall support ticket resolution time.
• Expertly diagnose and resolve technical issues both remotely and on-site, guaranteeing seamless operational continuity and minimizing disruptions, resulting in efficiency improvements ranging from 20% to 40% across diverse client environments.
• Setting up configuration of computer systems, printers, and other peripherals. Conducting user training programs for staff and other employees.
• Improved system performance by 20% through conducting regular system maintenance, leading to increased efficiency and user satisfaction.
• Successfully implementing technology solutions through collaboration with cross-functional teams, resulting in a 30% reduction in system downtime and increased employee productivity.
• Reduced average resolution time for hardware/software problems by 40%, improving overall system reliability and end- user satisfaction.
• Controlling user authentication information for various systems. Provided technical training to 50+ employees, resulting in a 30% decrease in IT support requests and increased user proficiency.
• Maintaining inventory, IT asset records and developing weekly reports
• Implemented disaster recovery protocols resulting in a 95% reduction in downtime during system outages, ensuring uninterrupted business continuity.

Education

Bachelor of Science In Information Technology

Uganda Christian University

25th Ocotber 2021

Skills

• critical thinker
• Database Management
• enjoys teamwork
• Google suite
• Networking