Imelda Kagayi


Profile & Portfolio

Customer Service Representatives

Community Development Professional
Address: P.o box 2129-00100,
Dagoretti, Nairobi.
Phone: +254740360633
Career Profile
A confident, approachable community development professional with approximately two-year experience. I have special interests in the issues affecting the marginalized groups in society; health education, hunger, malnutrition and social exclusion. Ample experience in data collection and writing good reports from the field. A creative thinker with exceptional problem-solving skills, proven leadership roles looking forward to refining acquired skills of Monitoring and Evaluation and project management. Now seeking an opportunity as an intern or an entry-level position to put my skills into practice to gain more knowledge that will promote change.
Skills and Competencies
● Public Speaking
● Can work as part of team and own initiative
● Administrative Support
● Needs Assessment
● Team Collaboration
● Able to empathise with individuals of different backgrounds
● Report writing
Work Experience
06/2022 to 07/2022. Brand Ambassador Cooperative bank of Kenya(M-COOP CASH)
Develop product marketing campaigns for clients
Tracked and measured conversion rates, engagements and other key metrics for campaigns; adjust as needed to maintain high conversion rates
Advised clients about content marketing campaigns and product positioning( M-coop Cash App)

04/2022 to 05/2022. Trade Developer/ Field sales agent( Yola Project)
Imprimatur Company Ltd
Created awareness of Yola uji to the target customers
Ensured proper sampling of Yola uji to the customers
Reconciled Merchandise issued by giving correct details
Achieved by the project expectations and deliverables as trained
Captured required data on a daily basis on a data application and signed up active retailers and the amount of purchase done
Shared reports on activities done and achieved targets on a daily basis.

03/2022 to 04/2022. Market Researcher/ Community Field Interviewer
Hallmark Marketing
Household mapping and identification-Mothers with children from 6 months to 5 years
Seeking consent from interviewees on suitable days to conduct interviews
Data collection from households to determine whether respondents are open to the idea of food nutrition and fortification
Create awareness to mother’s on importance of food fortification through introduction of micronutrient powder (mineral supplement for children)

12/2021 to 03/2022 Research Assistant(CATI)
Infotrak Research and Consulting Company
Inbound and outbound calls to conduct various surveys such as phone interviews, opinion polls and market research in a friendly manner
Recording and reporting the results of every call
Collect data and opinions on various topics
Engaged with people to complete surveys over the phone
Read numerous scripts from the screen accurately

09/2019 – 10/2020 Volunteer
World Leaders of Today, Stand Up and Shout Out, Narok
● Coordinated work of projects dedicated to raising awareness of need, applying substantial project and team leadership to enhance success.
● Met with other volunteers and program leaders to discuss service opportunities.
● Engaged in community outreach to aid program missions centred on community support and enrichment.
● Encouraging donations by supporting community fundraising events and campaigns.
● Used strong interpersonal communication skills to convey information to others.
● Teamed with community organizations and government agencies to increase outreach and service utilization.
● Spoke with community organizations to boost outreach and highlight program success.
● Organized and took part in events and projects as part of community support services.
● Conferred with representatives of local governments to assess and meet community needs.

05/2019 – 07/2019. Community Development Intern
Kenya Red Cross Society, Nairobi Branch
Worked with supervisor and leadership team to implement the community’s strategic goals. Led projects and analyzed data to identify opportunities for improvement. Gathered opinions and support from grassroots supporters to solidify group position. Advanced skills in community engagement, disaster management.
Academic Qualifications
September 2016 – December 2020 BA (Bachelor of Arts) in Community Development
Maasai Mara University, Narok, Kenya
● Attained Second Class Honors, Upper Division
● Awarded certificates of participation in community service
● Member of Maasai Mara University Wildlife and Environmental Club
● Member of Maasai Mara University Social Development Club
● Member of Kenya Red Cross Society, Maasai Mara University Chapter
● Elected as the class representative of Maasai Mara University Wildlife and environmental Club, 2018-2020.
● Appointed as the interim project coordinator of Maasai Mara University Wildlife and Environmental Club in the academic year 2016/2017

Professional References
John Keya Ndunde
Call Center Supervisor at Infotrak Research and Consulting Company
+254 721 289763

Mr Vonza Charles
Research assistant for SACHI Chair in ocean cultures and heritage, Nelson Mandela University in South Africa, Lamu
Ms Gichure Anne
Community Development Lecturer
Maasai Mara University


  • Customer Service
  • record keeping