Iroga

Experience

Kenya Plant Health Inspectorate Services

Information Communication Technology Officer - 18/12/2023 to 18/11/2024

•Provide timely and effective support to end- users through various channels, including the ICT hotline, email, chat or walk ins.
•Guide users through step-by-step solutions and provide remote assistance when necessary.
•Conduct training sessions to educate users on use of
hardware, operating system and company telephones and best practices.
•Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
•Trouble shooting and resolution of end user computing, printers, telephony.
•Preventive maintenance of hardware equipment and
associated record keeping.
•Incident record keeping, tracking and escalation to the relevant ICT administrators. Performs diagnosis and coordinates repairs of hardware with external service providers.

Ministry of Health Nakuru

Data Clerk - 01-02-2022 to 17-03-2022

•Conducted a survey of the approximation number of
people within a selected area
•Wrote all the information in the tally sheet.
•Provided timely and effective support to end- users
through various channels, including the ICT hotline, chat and walk ins.
•Conducted training sessions to educate users on use of hardware, operating system and telephones and best practices.
•Collected some errors on people’s information using the Chanjo System. The information included The
Identification Numbers, Names and date of vaccination.

Mirugi Kariuki Sub-County Hospital

ICT Officer - 07-09-2021 to 24-12-2021

•Performed preventive maintenance of hardware equipment and associated record keeping.
•Carried Local Area Network installation and management resolutions.
•Conducted training sessions to educate users on use of hardware, operating system and company telephones and best practices.
•Provided timely and effective support to end-users
through various channels, including the ICT hotline, email, chat or walk ins.
•Carried out Installation, configuration and ongoing
usability tuning of desktop computers, peripherals
equipment and software within established standards and guidelines.

Kenya National Bureau of Statistics(KNBS)

Enumerator - 15-08-2019 to 05-09-2019

•Identified enumeration area boundaries and conducted household listings, successfully enumerating over 500 households with a 100% completion rate.
•Collected data of the prelisted households during the
census week achieving a 98% data accuracy rate.
•Transmitted data collected to the given database and my immediate supervisor.
•Ensured security and privacy of data collected and the equipment assigned to me, ensuring 100% compliance with data handling protocols.
•Providing user support on matters relating to ICT
in order to avoid data entry errors maintaining an accuracy of 100%.
•Incident record keeping, tracking and escalation to the relevant ICT administrators.

Education

Computer Security and Forensics

Kabarak University

08/05/2018 to 16/12/2022

Bachelor of Science in Computer Security and Forensics

Skills

• Computer networking
• Configuration of computer systems
• hardware troubleshooting
• innovative
• Technical Support