Joseph Friday Kitao

Photo

Profile & Portfolio

Computer Network Support Specialists, Computer User Support Specialists

I am a multi-skilled individual with extensive knowledge of numerous facets of computer assistance and technology. My skill set includes expertise with computer programs like MS Access, Excel, Spreadsheet, and PowerPoint, which enables me to manage data efficiently and conduct analysis and presentations.
I have a solid grasp of HTML, CSS, and JavaScript in the context of web development, which enables me to construct dynamic, interactive websites that satisfy particular customer needs.
My networking abilities also include configuring and setting up network switches and routers, as well as preparing and installing network cables.
I am qualified to help users diagnose technical problems and provide timely answers since I have a love for offering outstanding user assistance. This ensures smooth and effective computer operations.
I am proficient in picture and video editing for visual media, especially when using programs like Adobe Photoshop, Premiere, and After Effects. I can give appealing graphics, improve photos and movies, and produce interesting multimedia material thanks to my ability. I can make visually appealing graphics since I have a solid grasp of graphic design concepts.
Last but certainly not least, I have a strong background in data entry, assuring precision and effectiveness while processing massive amounts of information.
With my broad skill set and love of technology, I’m dedicated to producing outstanding outcomes in any project I take on. I thrive in fast-paced settings that call for ingenuity, problem-solving, and meticulousness, and I’m ready to use my knowledge and talents to promote success and innovation.
I appreciate you taking the time to get to know me, and I’m excited about the prospect of working with you.

Experience

Public Service Commission

Information Technology Intern - 02/2022 - 02/2023

During the Internship, I was exposed and gained valuable experience in the following areas:
1. Network diagnostics and repairs
2. Computer Hardware and software diagnostics, maintenance and repairs
3. Configuration of Wireless Access routers
4. Computer Software Security
5. Active Directory

Through this learning I am able to:
1. Identify and assemble all computer parts
2. Format a computer and install an operating system and its applications
3. Install and patch an antivirus
4. Create, test and repair a network cable
5. Connect and Install a printer and other peripheries
6. Identify and configure a Wireless Access Router
7. Comfortably maneuver around active directory

Kenya Airports Authority

IT Support Intern - 05/2018 - 07/2018

Worked under ICT support department at Kenya Airports Authority as an attaché. I was accountable for:
1. Supporting both internal and external clients with ICT related issues,
2. Setting up networks and troubleshooting minor networks issue,
3. Installation of computer software,
4. Providing user support on the use of computer applications and hardware,
5. Resetting ESS and email passwords for users

Education

Bachelor's degree, Computer Science

University of Eldoret
09/2015 - 11/2019

K.C.S.E

Booker Academy
01/2011 - 11/2014

CCNA

Structured Institute of Technology
01/2020 - ongoing

Skills

  • Computer Hardware
  • Computer Maintenance
  • Computer Network Operations
  • Computer networking
  • Computer Repair
  • IT Hardware Support
  • Network Cabling
  • Network Switches
  • Networking
  • Technical Support