Josephine Wambui

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Profile & Portfolio

Customer Service Representatives

Skilled and tactical Customer Experience & administration professional with a strategic approach towards operational excellence, customer centrism

Experience

Glantix Solutions LTD – Nairobi County.

Customer Operations Associate - 2020 - 2022

>Managing & offering top notch customer experience through various channels.

>Ensuring timely and accurate collection of information & data necessary for processing of customer queries.

>Ensuring that customer instructions and requests are handled within defined TAT times alongside providing professional and focused customer assistance both internally and externally.

>Completing call logs and reports on CRM, escalating, responding and resolving customer queries and concerns.

>Up selling various company’s products and services, relationships management as well as providing support to both new and existing clients.

>Providing management with client feedback and ideas on service improvements.

>Receiving and filing purchase orders instructions from customers.

Kenya Red Cross - Nakuru County.

Volunteer Administration Assistant - 2019 ( January-December )

>Coordinating and setting up resources and technology needed for organization activities.

>Process expense reports and manage expense reimbursement

>Preparing meeting materials & ensuring timely distribution to appropriate individuals.

>Monitor internal office communications (e.g., email; Teams) for internal team members.

>Assist in the preparation of regularly scheduled reports.

>Provide internal and external customer service to employees, vendors and clients.

Education

Bachelors Degree- International Diplomacy & Humanitarian Assistance

Masinde Muliro University of Science & Technology
2014-2018

Second Class Upper

Kenya Certificate of Secondary Education

Matungulu Girls High School..
2010-2013

B plain

Skills

  • CRM Systems
  • Customer Experience
  • Data Entry & Analysis
  • Internal/External Communications
  • Reporting & Analysis.