Josephine Wambui
Skilled and tactical Customer Experience & administration professional with a strategic approach towards operational excellence, customer centrism
Experience
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Glantix Solutions LTD – Nairobi County.
Customer Operations Associate - 2020 - 2022 -
>Managing & offering top notch customer experience through various channels.
>Ensuring timely and accurate collection of information & data necessary for processing of customer queries.
>Ensuring that customer instructions and requests are handled within defined TAT times alongside providing professional and focused customer assistance both internally and externally.
>Completing call logs and reports on CRM, escalating, responding and resolving customer queries and concerns.
>Up selling various company’s products and services, relationships management as well as providing support to both new and existing clients.
>Providing management with client feedback and ideas on service improvements.
>Receiving and filing purchase orders instructions from customers.
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Kenya Red Cross - Nakuru County.
Volunteer Administration Assistant - 2019 ( January-December ) -
>Coordinating and setting up resources and technology needed for organization activities.
>Process expense reports and manage expense reimbursement
>Preparing meeting materials & ensuring timely distribution to appropriate individuals.
>Monitor internal office communications (e.g., email; Teams) for internal team members.
>Assist in the preparation of regularly scheduled reports.
>Provide internal and external customer service to employees, vendors and clients.
Education
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Bachelors Degree- International Diplomacy & Humanitarian Assistance
Masinde Muliro University of Science & Technology2014-2018 -
Second Class Upper
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Kenya Certificate of Secondary Education
Matungulu Girls High School..2010-2013 -
B plain
Skills
- CRM Systems
- Customer Experience
- Data Entry & Analysis