Lencer oyugi


Profile & Portfolio

Customer Service Representatives

A flexible Credit and Financial Advisor, exceptional Call Centre Agent and customer Service
Representative offering close to four years of success in resolving customer concerns,
professionally managing and documenting calls, emails and messages with perfect skills in credit
recovery while always maintaining work ethics, experienced in building rapport with client and
providing quality support. Gifted in answering large volume of customer calls and resolving
customer complaints, Recognition for consistently earning top customer satisfaction ratings


Nimble Kenya

Call Centre Debt Collector - 29/10/2018 to 04/12/2020

Cytonn Investments

Financial Advisor - 01/06/2018 to 31/10/2018

Quest Holdings Limited

Credit Advisor - 01/09/2016 to 01/06/2018


Bachelor of Science ,Food and Nutrition

university of Eldoret
27/08/2012 to 25/11/2016


Computer Studies

Global Computer Information Technology
02/12/2011 to 02/04/2012


O level

Nyarach Mixed Secondary School
18/2/2008 to 16/11/2011



  • Administrative skills and Entreprenueralurial skills.
  • Call control Skills
  • Clients’ Needs Assessment
  • Customer location
  • Customer service skills
  • Exceptional communication and reporting skills
  • ICT competence
  • Multi-line phone talent
  • Persuasive negotiation
  • Proficiency in SSP software
  • sales and marketing
  • Skip tracing
  • Team player
  • Time management and planning