Mary Mbugua


Profile & Portfolio


Well-organized, reliable and versatile Professional with experience in Office administration. Credit / Loan administration, Finance & Accounting and Customer service / relationship management. Seeking an entry level job in Finance or any other related job where my skills and expertise will be used and developed further as I contribute towards achievements of organizational goals.

Key areas of expertise; 

Preparing timely and accurate Financial & Management reports while ensuring compliance to IPSAS, IAS, IFRS, GAAP’s and Internal Controls. 

Analysing Financial / Accounting data, preparing Financial reports, statements and projections using Accounting Systems, QuickBooks , and Advanced excel.

Credit / Loans management i.e selling Credit products, credit analysis and appraisal, disbursement, deposit mobilization, collections, portfolio management, PAR management, Credit underwriting, credit monitoring and control.

Providing a comprehensive, proactive and confidential administrative support to Office teams and managing Front Office activities to secure efficiency and optimize day –day Office operations.

Client service with hands on experience in customer needs assessment and handling customer inquiries / complaints while delivering high quality and consistent customer service.

Highly flexible, organized and skilled at handling multiple tasks simultaneously and managing priorities in fast-paced, changing environments.


Njewa Automobile service and spare parts LTD

Receptionist - August 2022 to date

Providing support on various administrative issues to ensure efficient and effective running of day-to-day operations in the Office. Key contributions;
Ensuring reception area is tidy and presentable, with all necessary stationery and material.
Minimizing Client’s movements at the Premises as much as possible by providing correct information at the point of contact
Receiving visitors / clients and directing them appropriately to their hosts.
Responding to inbound calls, and prospective clients requests for information in a positive, realistic and friendly manner.
Dealing with Client enquiries and resolving the same at first point of contact while ensuring quality customer service in all interactions with the Clients.
Mail and courier management-In charge of all correspondence (both incoming and outgoing) and ensure appropriate and effective processing of the same.
Managing the Office petty cash i.e. reimbursements, daily reconciliations and processing the entries into the Accounting system.
Ensuring office administrative payments related to costs such as utility bills, office licenses were made in a timely manner
Handling all email correspondence proactively, reducing email back-and-forth by 40%


Bachelors of Science in accounting

Masinde Muliro University of Science and Technology
18th. September 2017-18th December 2021

Second class upper division


  • Computer literate; MS excel