Mary kagwanja

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Profile & Portfolio

Customer Service Representatives

I am an Assistant Director, Office Administrative Services attached to the Policy Unit in the State Department for Public Service.

I handle different types of customers with different needs/issues in the Public Service, guide them accordingly and refer them to the relevant officers for further assistances depending on the nature of their needs. 

Experience

Kagondu & Mukunya Advocates

Secretary - 1993-1994

Legal Secretary Experience

Government of Kenya

Office Administrator - 1996 todate

General Knowledge of wider Civil Service’ rules and regulations, Scheme of Services for different cadres, Employment/recruitment procedures, redesignation and promotion criteria, office Protocol among others.

Education

Bachelor of Business Management (HRM Option)

Moi University
2013 - 2015

2nd Class Honours (Lower Division)

Higher Diploma in Secretarial Management

Kenya Technical Training College (KTTC)
20009 - 2010

PASS

Diploma in Guidance and Psychological Counseling

Presbyterian University of East Africa (PUEA)
2019 - 2022

PASS

Diploma in Holistic nurturing of Children

Presbyterian University of East Africa (PUEA)
2016-2018

PASS