Maurine Ajowi

  • communication specialist
  • Kisumu
  • Updated 1 year ago
Photo

Profile & Portfolio

Office and Administrative Support Occupations, Public Relations Specialists

Currently in online article writing, translation and transcription (part time), Communication/Customer Service officer-NWCS, Research Assistant-Supervisor-PSK, Research assistant-FHI 360 /USAID,       Sales and promotion of various products from East African Breweries.

Experience

Nairobi Water and Sewerage Company

Communication/Customer Service officer - 8/2012-2/2013

● Ensured the consistency of communication both internally and externally for NWSC
● Coordinated major company activities including promotions, exhibitions
● Delivered timely and effective internal communication to staff through range of channels e.g. emails
● Provided professional, courteous service in a consistent effort to achieve overall customer satisfaction.
● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● Maintains financial accounts by processing customer adjustments.
● Recommends potential products or services to management by collecting customer information and analyzing customer needs.
● Prepares product or service reports by collecting and analyzing customer information.
● Contributes to team effort by accomplishing related results as needed.

Education

Bachelors degree

Moi University
1/9/2006-19/9/2013

Bachelor of science in communication and public relations

Skills

  • ability to work with minimal supervision
  • and networking and collaboration skills
  • community mobilizing
  • demonstrated Counseling skills especially psychological counseling to orphans and vulnerable children (OVC)
  • demonstrated writing and communication skills including report writing
  • Excellent communication skills
  • great customer service
  • internet application and computer literacy
  • leadership and team building
  • proper financial management skills
  • proven experience in community work
  • Training
  • translation and transcription