stephen kariuki

  • Technical support specialist
  • Nairobi
  • Updated 9 months ago
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Profile & Portfolio

Electrical and Electronic Engineering Technicians

Enthusiastic ICT Support professional with hands-on experience in resolving hardware, software, and network issues. Proven ability to assist clients with timely solutions, system installations, and technical support. Skilled in providing training and ensuring optimal system performance. Eager to contribute technical expertise to a dynamic IT team

Experience

CRISTORE SYSTEM SOLUTIONS

SALES & TECHNICAL SUPPORT - JULY 2024-OCTOBER 2024

Customer Support & Issue Resolution: Proficient in addressing customer inquiries, providing timely resolutions, and escalating complex issues to appropriate departments to maintain customer satisfaction.

Technical Support & Troubleshooting: Experienced in offering comprehensive technical support, diagnosing hardware, software, and network issues, and collaborating with IT teams to implement improvements.

Sales Strategy & Lead Generation: Skilled in identifying marketing opportunities, generating sales leads, and developing strategic sales plans with clear targets.

System Installation & Maintenance: Competent in installing and configuring computer systems, printers, and IT equipment, along with conducting regular maintenance, system updates, and backups.

End-User Training & Software Testing: Adept at training users on basic functionalities, evaluating new software systems, and ensuring software meets quality and usability standards.

Education

Bachelor of science in Electrical and Communication Engineering

Masinde Murilo University of Science and Technology
September 2018 to December 2023

Leadership & Representation: Served as department class representative for five years, demonstrating strong leadership and communication skills.

Professional Association Memberships: Active member of the Engineering Students’ Association (ESA) and IEEE, underscoring commitment to the engineering field.

IEEE Student Branch Chairperson: Volunteered as chairperson for the IEEE student branch, leading initiatives and fostering student engagement in engineering.

Academic Achievement & Specialization: Earned a 2nd Class Honors degree with a focus in Electrical and Communication Engineering, complemented by a minor in Telecommunications Engineering.

Specialized Coursework: Completed advanced courses in Radar and Satellite Engineering, Antenna and Radio Wave Propagation, and Microwave Engineering, equipping with in-depth knowledge in telecommunications.

Skills

  • Electrical engineering
  • ICT
  • Technical Support