VIVIAN OSEBE

Experience

Kenya Achievas Sacco

Industrial Attachment - May 2022 _ jun 2022

Education and Field of Study: Currently pursuing or recently graduated with a degree or diploma in a relevant field such as Finance, Economics, Business Administration, or Accounting.

Technical Skills: Proficiency in using financial software and tools, such as Excel for financial modeling and data analysis.

Knowledge of Financial Services: Understanding of financial products and services offered by the Sacco, including savings, loans, and investment opportunities.

Customer Service: Ability to provide excellent customer service, handle member inquiries, and assist in resolving member issues.

Documentation and Reporting: Experience in preparing financial reports, analyzing data, and documenting transactions accurately.

Teamwork: Collaboration skills to work effectively with colleagues and contribute to team goals.

Adaptability and Learning: Willingness to learn and adapt to the Sacco’s operations, policies, and procedures.

Communication Skills: Effective verbal and written communication skills to interact professionally with members and colleagues.

Problem-Solving: Ability to identify problems, propose solutions, and assist in implementing improvements in service delivery and member satisfaction.

Initiative and Responsibility: Demonstrated initiative in taking on tasks and responsibilities assigned by supervisors, showing reliability and commitment to learning and contributing to the organization’s objectives.

These qualifications and achievements reflect a proactive and capable attachee who is eager to gain practical experience and contribute to the success of Kenya Achievas Sacco during their attachment period

Branch restaurant

Customer service - April2019_ september 2019

Customer Service Skills: Proven ability to provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.

Communication Skills: Strong verbal communication skills to interact effectively with customers, colleagues, and management. This includes being courteous, attentive, and clear in communication.

Product Knowledge: Comprehensive understanding of the restaurant’s menu items, specials, ingredients, and preparation methods to assist customers in making informed decisions.

Problem-Solving Abilities: Skillful in handling customer issues promptly and efficiently, ensuring a positive resolution that meets customer expectations and maintains loyalty.

Teamwork: Collaboration skills to work effectively with kitchen staff, servers, and other team members to deliver excellent service and maintain a harmonious work environment.

Cash Handling and POS Operations: Proficiency in processing payments accurately, handling cash, operating POS systems, and managing transactions securely.

Adaptability: Ability to work in a fast-paced environment, adapt to changing customer demands, and maintain composure during busy periods.

Attention to Detail: Diligence in maintaining cleanliness, organization, and presentation standards in customer service areas to enhance the dining experience.

Sales and Upselling: Experience or skills in suggesting additional items, promotions, or upgrades to enhance customer satisfaction and increase sales.

Achievements: Examples of achievements may include receiving positive customer feedback, achieving high customer satisfaction ratings, or contributing to improved operational efficiency and teamwork within the restaurant.

These qualifications and achievements demonstrate the capability and commitment of a customer service representative to uphold the restaurant’s standards of service excellence and contribute positively to customer

Education

Bsc Actuarial Science with It

Tom Mboya University

Sep/2029_ dec 22 2023

Degree in Actuarial Science with IT: Graduated with a solid foundation in actuarial principles, statistical analysis, and information technology from Tom Mboya University.

Technical Proficiency: Proficient in using programming languages such as Python and R for data analysis, statistical modeling, and automation tasks.

Analytical Skills: Skilled in analyzing complex datasets, identifying trends, and providing data-driven insights to support decision-making processes.

Actuarial Knowledge: Sound understanding of actuarial techniques, including risk assessment, financial modeling, and insurance principles.

Project Experience: Experience in leading or participating in projects involving data analysis, IT infrastructure enhancements, or business process optimization.

Problem-Solving Abilities: Demonstrated ability to solve problems creatively, troubleshoot issues, and implement effective solutions.

Communication Skills: Effective communicator with experience presenting technical information to diverse stakeholders and collaborating in cross-functional teams.

Achievements: Any specific achievements such as academic awards, certifications related to data analysis or IT, or successful completion of impactful projects during your academic or professional career.

These qualifications and achievements showcase your expertise and readiness to contribute effectively in roles that require a blend of actuarial knowledge, IT skills, and analytical

Kenya Certificate of secondary Education

Nyakach Girls high school

Jan2014 _ dec 2018

Kcse certificate

Kenya Certificate of primary Education

Ekerubo CCf

2013

KCPE certificate

Skills

• coordinating team efforts
• evaluate alternatives
• including database management
• including risk assessment
• interpret results
• probability theory
• R
• Software Development