Internship

Business Development Intern

Kenya Network Information Centre (KeNIC)

Nairobi

Overview


Vacancy Description

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Kenya Network Information Centre (KeNIC) is a registry charged with the sole responsibility of administering, managing and operating the dot KE domains in Kenya.

Job Title: Business Development Intern
Process
: Business Development Department
Reporting to: Business Development Manager
Location: Nairobi

INTERNSHIP PURPOSE

The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a Business Development intern, you will actively support various initiatives, participating in the planning and execution of customer care activities.

YOU WILL

1. Gain exposure to business development aspects.
2. Follow up on domain renewal by making calls to registrants.
3. Address customer complaints and inquiries, escalating unresolved issues according to procedures.
4. Contribute to customer care retention and growth initiatives.
5. Contact registrants regarding domain renewal.
6. Respond to customer inquiries and complaints, ensuring proper escalation of unresolved issues.
7. Assist in conducting customer surveys.
8. Perform any other relevant tasks assigned to the job holder as needed.

BASIC REQUIREMENTS

1. A final-year student or recent graduate holding a degree in Marketing
2. Proficient in computer usage, including Microsoft Office and Excel.
3. Competencies include: presentable, and articulate, possessing strong communication and interpersonal skills. Additionally, being customer-centric, creative, analytical, and effective in problem-solving are essential qualities. Proficiency in teamwork, a robust work ethic, and meticulous attention to detail.


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Application Guidelines

Kindly send CV and cover letter on or before 20th February 2024

KeNIC is an equal opportunity employer.


Applications have closed

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