ICT Intern

Health Strat



  • Exp.: 3 - 12 Months
  • Min. Education level: Bachelor's Degree
  • Specialism: IT or Computer Science

Vacancy Description



Health Strat is an indigenous public health organization specializing in designing and implementing innovative health system solutions. Health Strat implements donor funded programs in HIV, TB, RMNCAH/FP and Non-Communicable Diseases in Kenya, at both the national and county levels. We are inviting applications from experienced and qualified individuals for the position of ICT Intern.

About the Project

Monitoring and Evaluation & Strategic Information Systems (MESIS) is a project led by Health Strat in partnership with the National and AIDS STI Control Program (NASCOP) and University of Nairobi through a cooperative agreement with the U.S. Centers for Disease Control and Prevention (CDC). The project supports enhancing strategic information capacity for HIV/AIDS programs towards sustaining epidemic control in Kenya through monitoring and evaluation (M&E) and data science. The project implements several technological innovations in health information systems.

Position Summary

The ICT Intern will work under the direct supervision of the Senior ICT Officer and will be the first point of contact for day-to-day technical support to end users.

Roles and Responsibilities

  • Working with the Senior ICT Officer to complete delegated tasks and duties such as documentation and entry level system deployment tasks.
  • Act as first line support to end users for PCs, laptops, and tablets (hardware and applications).
  • Assist users in network troubleshooting, printer setup and upgrade of office application and antiviruses.
  • Interact with networking services, software systems, and applications as appropriate for problem resolution.
  • To help to triage and where possible resolve issues immediately or escalate as appropriate while maintaining a log of issues raised and identified.
  • Software installation on PCs, laptops and tablets for deployment and updating user manuals under guidance of the IT Assistants.
  • Assist in supporting, training and capacity building users about hardware and software including operating systems.
  • Perform data entry, data management and transfer data from hard copy to soft copy.
  • Responds to help desk and service desk requests and follow up request execution to assigned team and maintain accurate information within the IS tracking.
  • Perform hardware diagnostics on computers and maintain partnerships with manufacturers and vendors.
  • Assist in ensuring effective maintenance of day-to-day system operations, e.g., system files management, account maintenance, archiving, backup and recovery and hardware maintenance.

Required Qualifications

  1. Bachelor’s Degree in Computer Science, Information Technology or any other related field.
  2. Over 6 months relevant technical work experience.
  3. Knowledge of ICT industry and operations, hardware, and software.
  4. Excellent knowledge and understanding of IT business processes, networking and network equipment, Windows, and Linux platforms.
  5. Ability to communicate technical information clearly and concisely to non-technical users.
  6. Ability to organize and coordinate log information for easy maintenance and access.
  7. Ability to initiate projects, draw plan of activities, monitor, and notify supervisor of variance.

----Apply after the ad----

Application Guidelines

Interested applicants who meet the criteria above are invited to send a cover letter detailing their suitability, a copy of their CV and contact information (name, email address and telephone) for three referees by 5pm EAT on March 22nd 2024 with the subject line ICT Intern.

Only shortlisted candidates will be contacted. 

Applications have closed

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