Internship

Client Relationship Officer Intern

Pioneer FSA

Nairobi

Overview


Vacancy Description

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Who we are

We’re a Financial Institution offering Financial Solutions in Real Estate Financing, Landlord Financing and Merchant Financing.

What you’ll do

The Customer Relationship Officer- intern will be responsible of working together with the branch staff and get to understand company operations. Get acquainted with the daily operations of the branch.

Responsibilities

  • Offering high quality customer experience to all our customers.
  • Managing and resolving customer complaints via phone, email and social media.
  • Assisting and contributing to the team
  • Providing customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
  • Willingness to learn and implement technical skills.
  • Informing customers of deals and promotions.
  • Identifying and escalating priority issues and where necessary, follow up customer concerns.
  • Documenting all customer interaction information according to standard operating procedures.
  • Handling customer service-related inquiries tactfully, courteously, and in a timely business manner.
  • Assisting in marketing activities as assigned by the supervisor.
  • Any other duty that might be assigned by your supervisor

Qualification:

  • Degree/Diploma in a Business-related study with a major in Marketing or Finance
  • Must be proficient in MS Office suit.
  • Excellent written and oral communication abilities
  • Excellent People Skills.
  • Able to remain calm in frustrating situations
  • Engaging and outgoing personality
  • Very organized and thorough
  • Strong negotiation skills.

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