Technical Support Intern

Cloudoon

  • Internship
  • Juja

Overview

  • Exp.: Some Exp. a Plus
  • Min. Education level: Bachelor's Degree
  • Specialism: IT or Computer Science
Vacancy Description
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Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & execellent customer experience.

Responsibilities:

  1. Customer Support:
    • Provide prompt and effective technical support to customers via phone, email, or chat.
    • Diagnose and troubleshoot technical issues related to software or network connectivity.
  2. Issue Resolution:
    • Investigate and analyze technical problems, identifying root causes and implementing solutions.
    • Escalate complex issues to the appropriate internal teams for resolution.
  3. Documentation:
    • Create and maintain detailed documentation, including troubleshooting steps and solutions.
    • Contribute to knowledge base articles to assist customers and internal teams.
  4. Communication:
    • Communicate technical information in a clear and understandable manner to both technical and non-technical users.
    • Keep customers informed of the status and progress of their technical support requests.
  5. Product Knowledge:
    • Stay updated on product features, enhancements, and updates.
    • Provide training to customers on the effective use of products and services.
  6. Quality Assurance:
    • Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
    • Participate in quality assurance activities to enhance overall support effectiveness.
  7. Collaboration:
    • Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
    • Provide feedback on product improvements based on customer interactions.
  8. Continuous Learning:
    • Stay current with industry trends, technologies, and best practices in technical support.
    • Attend training sessions and workshops to enhance technical skills.
  9. Feature Testing
    • Get involved in the testing phase of new features before they are availaled to clients .
    • Provide recommendations on enhancements that can be made to features based on client interactions
  10. Web Design Using Olitt
    • Use Olitt to design websites per clients requirements

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience with FrontEnd technologies such as ReactJS and CSS frameworks like Bootstrap, Tailwinds
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Customer-focused with a passion for delivering exceptional service.
  • Available to work 24/7 with one day off in the week(night and day shift.)
  • Able to perform other roles as assigned.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks
A full-time position
Attractive salary package.

Trainings
12 days / year, including 6 of your choice.

Sport Activity
Play any sport with colleagues, the bill is covered.

Eat & Drink
Fruit, coffee and snacks provided.


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