Technical Support Intern


  • Internship
  • Juja


  • Exp.: Some Exp. a Plus
  • Min. Education level: Bachelor's Degree
  • Specialism: IT or Computer Science
Vacancy Description

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & execellent customer experience.


  1. Customer Support:
    • Provide prompt and effective technical support to customers via phone, email, or chat.
    • Diagnose and troubleshoot technical issues related to software or network connectivity.
  2. Issue Resolution:
    • Investigate and analyze technical problems, identifying root causes and implementing solutions.
    • Escalate complex issues to the appropriate internal teams for resolution.
  3. Documentation:
    • Create and maintain detailed documentation, including troubleshooting steps and solutions.
    • Contribute to knowledge base articles to assist customers and internal teams.
  4. Communication:
    • Communicate technical information in a clear and understandable manner to both technical and non-technical users.
    • Keep customers informed of the status and progress of their technical support requests.
  5. Product Knowledge:
    • Stay updated on product features, enhancements, and updates.
    • Provide training to customers on the effective use of products and services.
  6. Quality Assurance:
    • Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
    • Participate in quality assurance activities to enhance overall support effectiveness.
  7. Collaboration:
    • Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
    • Provide feedback on product improvements based on customer interactions.
  8. Continuous Learning:
    • Stay current with industry trends, technologies, and best practices in technical support.
    • Attend training sessions and workshops to enhance technical skills.
  9. Feature Testing
    • Get involved in the testing phase of new features before they are availaled to clients .
    • Provide recommendations on enhancements that can be made to features based on client interactions
  10. Web Design Using Olitt
    • Use Olitt to design websites per clients requirements


  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience with FrontEnd technologies such as ReactJS and CSS frameworks like Bootstrap, Tailwinds
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Customer-focused with a passion for delivering exceptional service.
  • Available to work 24/7 with one day off in the week(night and day shift.)
  • Able to perform other roles as assigned.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

A full-time position
Attractive salary package.

12 days / year, including 6 of your choice.

Sport Activity
Play any sport with colleagues, the bill is covered.

Eat & Drink
Fruit, coffee and snacks provided.

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