Overview
- Applications have closed
- Experience: Not Specified
- Min. Education level: Bachelor's Degree
- Specialism: Business Administration / IT or Computer Science / Journalism & Communication
Vacancy Description
Job Type: Internship (6 months)
About Us
Tier Data Limited is a fast-growing IT services provider and a member of Centum Group. Established in 2015, we specialize in delivering IT systems integration services to medium-sized businesses facing expansion challenges. Our goal is to be our clients’ preferred IT firm in navigating the complex IT landscape. We’ve successfully deployed over 100 technological innovations, serving more than 10,000 users across 200+ projects in the East African region.
Job Summary
We are looking for a proactive and customer-focused Customer Success Intern to join our team. This role is designed for fresh graduates eager to build a career in client support and success management. As part of our Customer Success team, you will learn how to build and maintain strong client relationships, ensuring that customers derive maximum value from our solutions.
What You’ll Do
- Client Onboarding: Assist in configuring, training, and guiding new clients through initial platform setup and best practices for solution adoption.
- Ongoing Support: Respond to client inquiries, troubleshoot basic issues, and escalate complex problems to relevant technical teams for prompt resolution.
- Customer Feedback: Gather, document, and analyze feedback on product features and user experience to inform product improvements and enhance customer satisfaction.
- Relationship Building: Collaborate with account managers and senior Customer Success specialists to identify upsell and cross-sell opportunities that align with client objectives.
- Resource Development: Help create and maintain user guides, FAQs, training videos, and other resources that empower clients to maximize platform usage.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Communicatons or a related field.
- Clear, professional, and empathetic communication abilities to engage with clients and internal stakeholders.
- Detail-oriented and proactive in identifying solutions to customer challenges.
- Ability to work collaboratively in a team and independently when required.
- Interest in customer success, IT solutions, and SaaS platforms.
- Familiarity with CRM tools and support systems is a plus.
What We Offer
- Hands-on experience with industry-leading SaaS and IT solutions.
- One-on-one mentorship and training from seasoned Customer Success professionals.
- Opportunities for career growth, including potential full-time employment upon internship completion.
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Application Guidelines
Interested candidates are invited to submit their resume with the subject line ‘Customer Success Application – [Your Name]’.
Tier Data Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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