Delivery Agent

Cossim Ltd is a Last Mile Logistics company. Over the years, Cossim Ltd has managed to rapidly grow to become the preferred last-mile logistics company. Optimizing Last Mile Solutions is the core of our business. We accelerate global trade by delivering the products and goods that drive commerce.

Job Summary

The Delivery Agent (DA) is responsible for ensuring the accurate, efficient, and timely delivery of FMCG goods to minimarts and other designated locations. The role involves using route-planning tools, managing delivery schedules, resolving customer issues promptly, and maintaining accurate records of goods delivered and reconciled.

Key Responsibilities

Efficient Delivery Execution

• Deliver FMCG goods to minimarts and other clients within the assigned routes on schedule.
• Confirm delivery orders and reconcile goods upon completion of each delivery.

Route Planning and Optimization

• Use smartphone-based route planning and navigation tools to ensure timely and fuel-efficient deliveries.
• Adjust routes dynamically based on traffic or delivery requirements.

Customer Interaction and Issue Resolution

• Handle customer inquiries and resolve issues professionally during deliveries.
• Communicate any delays or changes to customers and relevant stakeholders promptly.

Goods Management

• Verify goods allocated for delivery against delivery orders or invoices.
• Ensure safe handling and transportation of goods to maintain quality and prevent damage.

Reporting and Documentation

• Prepare and share timely reports on delivery progress, reconciliations, and incidents.
• Maintain accurate records of goods delivered, returned, or undelivered, and submit these daily.

Coordination and Teamwork

• Collaborate with the warehouse, logistics team, and supervisors to ensure seamless delivery operations.
• Provide feedback to improve delivery processes and customer satisfaction.

Key Qualifications

Education: High School Diploma or equivalent; additional training in logistics or related fields is a plus.

Experience:

• Proven experience in a delivery role, preferably in FMCG or retail sectors.
• Familiarity with delivery documentation and reconciliation processes.

Technical Skills:

• Proficiency in using smartphones and route-planning apps.
• Basic reporting and record-keeping skills.

Key Skills and Attributes

• Time Management: Ability to manage schedules effectively and prioritize deliveries to meet deadlines.
• Customer Service: Strong interpersonal skills to handle customer interactions and resolve issues professionally.
• Detail-Oriented: Ensures accurate verification and reconciliation of goods.
• Technology Savvy: Proficient in using smartphones and route optimization tools.
• Communication Skills: Clear and timely communication with customers and team members.
• Accountability: Reliable and capable of providing accurate, timely reports.

Physical Requirements

Ability to lift and carry goods (up to 25kg) and handle physical tasks associated with loading/unloading.

Working Conditions
Flexible working hours, including early mornings or late evenings as needed.
Travel within assigned delivery regions using company-provided vehicles.