• Entry Level

Customer Relations Assistant

Java House Africa


Overview

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Vacancy Description
  • Entry Level
  • Nairobi
  • Applications have closed

DUTIES AND RESPONSIBILITIES:

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Ensure that internal customers (all branches) have been catered for in a timely manner.
  • Keep, and update customer’s data base- External customers
  • Management of communication correspondence with a view of resolving all administrative problems by analyzing information; identifying and communicating solutions.
  • Collect and share the insights to enable the organization remain agile.

Other Duties

  • Administrative tasks related to communications and/or event planning
  • Support the other functions needs as and when required

QUALIFICATIONS

  • Diploma in Marketing / Business Administration/ Public Relations would be desirable.
  • Proficiency in ICT Systems Word, PowerPoint and especially Excel

EXPERIENCE

  • Excellent verbal and written skills in English
  • 2 years working as part of a team with proven working experience in Customer Service
  • Experience of working in an FMCG environment.
  • Understanding of the manufacturing, warehouse and distribution operations.
  • Certification in Customer Service would be an added advantage.
  • Familiar with CRM systems and practices

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Application Guidelines

Send your aplication by 15th January 2025. All the best!

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