Overview
- Exp.: Some Exp. a Plus
- Min. Education level: Not Specified
- Specialism: Customer Relations
Vacancy Description
About Us
iNet Africa is a rapidly growing and innovative Internet Service Provider (ISP) dedicated to connecting individuals and businesses across Kenya. Founded in 2018, iNet Africa has established itself as a leader in providing reliable, high-speed internet access, with a strong presence in Malindi, Watamu, and Kilifi.
Our mission is to revolutionise the way Kenyans live, work, and play by bridging the digital divide, one connection at a time. iNet Africa’s state-of-the-art infrastructure enables us to deliver unparalleled connectivity and network performance to our clients.
In addition to our core ISP business, iNet Africa has expanded its services to include Coders Africa, a software development arm specializing in Flutter-based applications, and Instock Africa, an e-commerce platform seamlessly integrated with our internet services.
iNet Africa takes pride in its customer-centric approach, offering personalized support and tailored solutions to meet the unique needs of our clients. Our dedicated team of professionals is committed to excellence, ensuring that iNet Africa remains at the forefront of the industry while empowering lives through technology.
Job Description
We are looking for a passionate and motivated Customer Service Intern to join our dynamic team! This internship offers a fantastic opportunity to gain hands-on experience in the customer service field. As an intern, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience. This role is ideal for someone eager to learn, develop their communication skills, and contribute to delivering exceptional customer service.
Key Responsibilities:
- Greet and engage customers through various communication channels (phone, email, chat) in a friendly and professional manner.
- Identify customer needs and direct them to the appropriate service or department.
- Accurately input and update customer interaction details into the CRM system after each contact.
- Manage and respond to basic customer inquiries and support tickets on time.
- Escalate more complex issues to senior team members or relevant departments.
- Assist in monitoring customer account balances and assist with basic payment reminders and notifications.
- Follow up with customers to ensure satisfaction and resolve any pending issues.
- Help prepare basic reports related to customer interactions and resolutions.
- Assist in maintaining organized records of all customer interactions.
- Support customers with basic troubleshooting, guiding them through steps to resolve common issues.
- Work closely with a team-oriented, customer-focused environment to enhance the customer experience.
Requirements
- Living in or willing to relocate to Malindi Town.
- Strong passion for customer service and helping others.
- Excellent communication skills, both written and verbal.
- Strong problem-solving ability with a customer-first attitude.
- Ability to work efficiently in a fast-paced environment.
- Organizational skills and attention to detail.
- Proficiency in using CRM systems and basic computer software is a plus.
- Previous experience in customer service or a related field is a plus.
Benefits
- Gain practical experience and insights into customer service in a dynamic, growing company.
- Develop your professional communication, problem-solving, and organizational skills.
- Be part of a supportive, collaborative team focused on customer satisfaction.
- Opportunity for growth and potential future employment.
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