Overview
- Applications have closed
- Exp.: Min. 2 Years
- Min. Education level: Diploma
- Specialism: Business Studies / Customer Relations / Front-Office/Secretariat / Hospitality & Tourism
- Deadline: Thursday, February 27, 2025
Vacancy Description
About Your Host
YourHost offers a personal service for guests who value exceptional quality homes and experiences in the most desirable destinations across Kenya.
If you are a star Receptionist, you will be required to be friendly, organized, customer-focused and be the first point of contact for guests.
Key Responsibilities
- Guest Relations & Front Desk Operations: Welcome guests, ensure smooth check-ins and check-outs, and collect feedback. Ensure in-house guests have a comfortable stay.
- Preparation & Coordination: Manage key cards, guest information, and maintain accurate reservation records.
- Upselling & Extra Services: Promote additional services like laundry, airport transfers, and pantry restocking.
- Communication & Customer Service: Handle guest and homeowner inquiries professionally via phone, email, or in person. Address concerns and special requests efficiently.
- Homeowner & Business Development Support: Direct potential property owners to the Business Development team and assist in managing homeowner concerns.
Qualifications
- Degree/Diploma in Hospitality, Business, or a related field
- 2-3 years of experience in front desk, hospitality, or customer service
- Excellent communication, organization, and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible to work shifts, weekends, and holidays
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Application Guidelines
Are you that person? send your CV now / subject “Receptionist.”
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