Assistant Underwriter

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

JOB PURPOSE

Accountable for supporting underwriters, for determining the correct premium money on standard and straightforward risks under specific procedures, and for using an underwriting manual.

• Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the department through quality control and on-boarding
• Quality documentation timely turn around – TAT and
• Excellent customer service and retention support.

KEY RESPONSIBILITIES

• Enforce underwriting controls.
• Ensure compliance with underwriting guidelines and Standard Operating Procedures.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow up.
• Debiting of premiums and processing of policy documents within set timelines
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Review and dispatch of notices and documents.
• Ensure that work is done within the set standards of service and TAT.
• Prepare relevant reports for management and departmental consumption.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails.
• Initiating motor valuation and follow up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts.
• Timely processing refunds and follow up.
• 100% Adherence to the authority matrix.
• Ensure registry is fully maintained, orderly and up to date.
• Ensure compliance of AML and PEP guidelines
• Ensure cross sale and up sale opportunities are maximized.
• Perform any other duties as may be required by the management.

Responsibilities

Underwriting Insurance Cases

Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary.

Recommendations

Identify changes that may need to be made to ensure the organization is in compliance.

Organizational Risk Management

Support others by carrying out simple risk monitoring and assessment tasks.

Regulatory and Compliance Management

Ensure regulatory compliance by producing comprehensive regulatory reports. Review and consolidate the information being reported and make sure it is accurate and timely.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications: 

• Degree preferably in insurance

SKILLS AND COMPETENCIES

• Basic Underwriting skills and product knowledge
• Customer service skills
• Good Communication Skills
• Computer Literate

Experience: 

• 1 year and above

Skills

Action Planning, Compliance Software, Computer Literacy, Crisis Management, Data Compilation, Developing Creative Solutions, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Regulatory Compliance Management, Risk Management, Underwriting Management

Competencies

• Action Oriented
• Collaborates
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns