Technical Support Intern

Sauti Call Center is a 24/7 Multilingual State Of The Art and Cutting Edge Multi Channel Contact Center that is sold out to offer solutions for our client’s custom needs based on their business. Sauti Contact Center provides exceptional call center services to our clients, ensuring seamless communication and top-notch customer experiences. We pride ourselves on our commitment to excellence and innovation in the field.

We provide high touch customer support specializing in

• BPO Services focusing on Inbound and Outbound Tele-services
• Email Response
• Live Web Chat Support
• Interactive Voice Response (IVR)
• Research, Marketing, Training, Recruitment, Consultancy, Tele sales and Technical Support
• SMS and Social Media Support.

Job Description

Unpaid Internship (with potential for paid employment after 3 months)

We are seeking a dedicated Technical Intern to join our team and support various technical tasks within our organization. The role will involve research, troubleshooting, accurate data entry, assisting technical personnel, monitoring systems, and performing updates as needed. This position offers an excellent opportunity for hands-on experience and growth in a dynamic call center environment.

Key Responsibilities:

• – Conducting research to support technical projects and initiatives.
• – Assisting with troubleshooting technical issues reported by clients or internal staff.
• – Ensuring accurate and timely data entry into relevant systems and databases.
• – Providing support to technical personnel as needed, including assisting with hardware/software installations and configurations.
• – Monitoring systems and platforms for performance and reliability, escalating issues as necessary.
• – Assisting with software updates, patches, and system maintenance tasks.
• – Collaborating with team members to optimize technical processes and workflows.

Requirements

Duties:

• Data entry tasks
• Import and export of data into our systems
• Help users log into systems
• Support call agents who are making calls

Educational Background:

We welcome applications from students who are currently enrolled in or have recently completed degree programs in fields related to Computer Science, Information Technology, or a similar technical discipline.

Ideal candidates will have completed coursework or possess knowledge in areas such as:

• Computer Science fundamentals, including programming languages (e.g., Java, Python, C++), data structures, and algorithms.
• Information Technology concepts, including networking, databases, and system administration.
• Software development methodologies and practices, such as Agile or Scrum.
• Operating systems (e.g., Windows, Linux) and familiarity with command-line interfaces.
• Web technologies, including HTML, CSS, JavaScript, and web development frameworks.
• Database management systems (e.g., SQL, MySQL, MongoDB) and database design principles.
• Cybersecurity fundamentals, including threat detection, prevention, and mitigation strategies.
• Cloud computing platforms (e.g., AWS, Azure, Google Cloud) and associated services.

Other Requirements:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy in data entry and documentation.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Familiarity with basic IT concepts and principles.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior internship or work experience in a technical role is a plus but not required.

We value enthusiasm, a willingness to learn, and a passion for technology. Candidates should be able to demonstrate a strong academic record and a genuine interest in pursuing a career in the technical field.

Benefits

• – Hands-on experience in a professional call center environment.
• – Opportunity to work with cutting-edge technology and gain valuable technical skills.
• – Mentorship and guidance from experienced technical professionals.
• – Potential for paid employment after successful completion of the internship period.