Customer Service Intern

For close to a decade, Softech Enterprises has been at the forefront of software development and IT innovation, providing industry-leading solutions tailored to meet the unique needs of businesses across multiple sectors.

We are offering an internship opportunity in Customer Service, designed for individuals looking to gain hands-on experience in client engagement and support.

Role Overview:

As a Customer Service Intern, you will interact with clients and prospects, respond to inquiries, and support our training and services team. This is an unpaid internship, best suited for fresh graduates, students, or those seeking work experience in customer service.

Key Responsibilities:

• Handle customer inquiries via phone, email, and social media.
• Provide information about Softech services and bootcamps.
• Maintain records of client interactions and feedback.
• Support the sales and training team in follow-ups.
• Assist with online community management.

Requirements:

• Strong communication and interpersonal skills.
• Good command of English and Swahili.
• Basic computer and internet skills.
• Friendly, patient, and willing to learn.
• Availability of at least 20 hours per week.

Benefits:

• Gain hands-on experience in customer service.
• Receive mentorship and training in communication and client engagement.
• Internship certificate upon successful completion.
• Potential future consideration for paid roles at Softech.