{"id":784045,"date":"2025-01-18T11:05:04","date_gmt":"2025-01-18T08:05:04","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=784045"},"modified":"2025-06-19T00:03:26","modified_gmt":"2025-06-18T21:03:26","slug":"784045-rfh-healthcare-front-desk-officer-ruai","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=784045","title":{"rendered":"Front Desk Officer"},"content":{"rendered":"

Reports To <\/strong>:
\nFunctionally<\/strong>: Claims Manager
\nAdministratively<\/strong> : Healthcare Manager<\/p>\n

Overview<\/h4>\n

The job holder will be responsible for customer service and administrative support at the front desk.<\/p>\n

Skills And Education<\/h3>\n
    \n
  • Must have a diploma in Business Studies\/ Health Records or related field<\/li>\n
  • Proven experience as front desk representative, agent or relevant position preferably in a hospital set up.<\/li>\n
  • Familiarity with slide, mtiba, defmis, LCT, makl, britam micro and office machines e.g. fax, printer.<\/li>\n
  • Knowledge of office management and basic bookkeeping<\/li>\n
  • Excellent knowledge of MS Office (especially Excel and Word)<\/li>\n
  • Strong communication and people skills<\/li>\n
  • Good organizational and multi-tasking abilities<\/li>\n
  • Problem-solving skills<\/li>\n
  • Customer service orientation<\/li>\n<\/ul>\n

    Key Roles And Responsibilties:<\/h3>\n
      \n
    • Receiving and greeting clients\/patients and setting a positive Hospital atmosphere.<\/li>\n
    • Collect Information from patient and verify the mode of payment.<\/li>\n
    • Register patients in the HMIS system\/Insurance portals using the I.D \/Insurance card and fill all fields as required.<\/li>\n
    • Confirm the eligibility to render services on credit arrangement basis using the systems and mode of identification as required by the Insurance.<\/li>\n
    • If the patient is cash paying, ensure the correct services and amounts are billed before generating a receipt.<\/li>\n
    • Communicate and Schedule patients' appointments.<\/li>\n
    • Ensure relevant claim forms have been filled and photocopying of required documents including ID copies andInsurance cards.<\/li>\n
    • Send pre-authorizations according to the terms of the insurance and follow-up for approval.<\/li>\n
    • Ensuring that the required services (Consultation, Lab tests, diagnostic and investigative tests) have been raised in the system pending finalization of the bill.<\/li>\n
    • Finalizing of invoices after services have been rendered to the patients and ensuring that the claim forms have been filled by both the doctor and the patient<\/li>\n
    • If it's a smart card, ensure that the right information have been captured on the smart system (EDI).<\/li>\n
    • Generate and print the smart reports and attach to the invoices where necessary<\/li>\n
    • If on SLADE\/MTIBA\/DEFMIS\/NHIF\/LIASON or other E-claim platform ensure the invoices have been submitted accordingly and closed before the patient leaves the facility.<\/li>\n
    • At the close of business ensure all the invoice have been closed and finalized in the HMIS.<\/li>\n
    • Scan and save invoices in the shared drive.<\/li>\n
    • Submit the invoices to the claims department on daily basis after counter checking and rectificationif necessary<\/li>\n
    • Daily reconciliation with the accounts department on co-payments and cash collections.<\/li>\n
    • Perform customer service and other administrative duties at front desk<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":784049,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"

      Interested candidates are kindly encouraged to forward their CVs and application letters clearly indicating on the subject the position applied for, on or before 20th January 2025<\/strong><\/p>"},"job_listing_region":[247],"job-categories":[40,102],"job-types":[8],"class_list":{"0":"post-784045","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-ruai","7":"job_listing_category-business-related-student-jobs-in-kenya","8":"job_listing_category-health-records-management","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/784045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/784049"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=784045"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=784045"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=784045"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=784045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}