{"id":787537,"date":"2025-02-24T17:08:32","date_gmt":"2025-02-24T14:08:32","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=787537"},"modified":"2025-06-10T05:28:07","modified_gmt":"2025-06-10T02:28:07","slug":"787537-kilimall-call-center-agent-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=787537","title":{"rendered":"Call Center Agent"},"content":{"rendered":"<h3>Duties &amp; Responsibilities:<\/h3>\n<ul>\n<li>Respond promptly and professionally to customer inquiries via phone.<\/li>\n<li>Resolve customer complaints and provide solutions that align with company policies.<\/li>\n<li>Process orders and returns while maintaining accurate records.<\/li>\n<li>Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments.<\/li>\n<li>Maintain a high level of product knowledge to provide accurate information to customers.<\/li>\n<li>Follow up with customers to ensure issues are fully resolved and service satisfaction is achieved.<\/li>\n<\/ul>\n<h3>Requirements:<\/h3>\n<ul>\n<li>Proven experience in customer service or a similar role, preferably in e-commerce.<\/li>\n<li>Strong verbal and written communication skills.<\/li>\n<li>Proficiency in using customer support software, or help desk tools.<\/li>\n<li>Ability to handle high call volumes while maintaining professionalism.<\/li>\n<li>Problem-solving skills and the ability to work under pressure.<\/li>\n<li>Basic understanding of e-commerce processes such as order fulfillment and returns.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":683016,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Apply by sending your CV and a convincing cover letter<strong>\u00a0<\/strong>clearly stating the subject heading \u201c<strong>CALL CENTER AGENT<\/strong>\u201d by <strong>3rd March 2025<\/strong><\/p>\r\n<p>Please include, your current and expected remuneration in your CV.<\/p>"},"job_listing_region":[209],"job-categories":[95],"job-types":[8],"class_list":{"0":"post-787537","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_type-entry-level","10":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/787537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/683016"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=787537"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=787537"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=787537"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=787537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}