Two Rivers Lifestyle Centre is East Africa\u2019s ultimate family destination, offering a world-class mix of shopping, dining, entertainment, and leisure experiences. Home to a wide range of international and local brands, the Centre features flagship retail stores, a variety of restaurants and caf\u00e9s, Africa\u2019s largest Ferris wheel, and family-friendly attractions such as the theme park and the largest screen in East and Central Africa. With a strong focus on innovation, convenience, and memorable experiences, Two Rivers continues to redefine the shopping mall experience in the region.<\/p>\n
Two Rivers Lifestyle Centre seeks to recruit Customer Service Representatives whose roles will be to ensure seamless and enjoyable shopping experience for all visitors. The role holders will assist with customer inquiries, provide directions, support mall events, and act as a visible presence to enhance safety and satisfaction.<\/p>\n
\u2022 Welcome and assist visitors by providing accurate information, directions, and details about mall services, stores, and events.
\n\u2022 Maintain an organized and well-stocked customer service desk with brochures, maps, and promotional materials, ensuring minimal wait times.
\n\u2022 Offer on-ground assistance during weekend activations, seasonal promotions, and peak shopping periods to enhance customer experience.
\n\u2022 Serve as the primary point of contact for clients interested in branding and activations, addressing inquiries and coordinating with the marketing team.
\n\u2022 Guide shoppers throughout the mall, address navigation and security concerns, and conduct regular walkabouts to ensure a safe environment.
\n\u2022 Act promptly during emergencies, following established protocols to safeguard visitors and staff.
\n\u2022 Handle complaints and feedback professionally, ensuring timely and satisfactory resolutions.
\n\u2022 Collaborate with departments such as operations to resolve tenant-related issues efficiently.<\/p>\n
\u2022 Bachelor\u2019s degree in Business Administration, Marketing, Communication, or a related field.
\n\u2022 At least 2 years\u2019 experience in customer service and sales support.
\n\u2022 Experience in a retail or event management will be an advantage.
\n\u2022 Strong communication and interpersonal skills.
\n\u2022 Excellent organizational and project management skills.
\n\u2022 Proficiency in Microsoft Office Suite.
\n\u2022 Ability to work collaboratively with internal teams and external partners.
\n\u2022 Problem-solving skills with attention to detail.
\n\u2022 Sales-oriented with the ability to negotiate and close deals.<\/p>\n","protected":false},"author":1,"featured_media":738987,"template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"Customer Service Representatives,Two Rivers Lifestyle Centre Customer Service Representative jobs,Customer Service Representative jobs at Two Rivers Lifestyle Centre,Customer Service jobs at Two Rivers,Customer Service jobs at Two Rivers in ruaka,Customer Service jobs in ruaka","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"
Two Rivers Lifestyle Centre Limited is an Equal Opportunity Employer.<\/p>\r\n
Interested and qualified candidates are encouraged to submit their applications by COB Wednesday 25th June 2025.<\/strong><\/p>\r\n Only successful candidates will be contacted.<\/p>"},"job_listing_region":[233],"job-categories":[5461,95,393,406],"job-types":[8],"class_list":{"0":"post-813764","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-ruaka","7":"job_listing_category-business-administration","8":"job_listing_category-customer-relations","9":"job_listing_category-journalism-communication","10":"job_listing_category-sales-or-marketing","11":"job_listing_type-entry-level","13":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/813764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/738987"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=813764"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=813764"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=813764"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=813764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}