{"id":817422,"date":"2025-07-17T17:38:22","date_gmt":"2025-07-17T14:38:22","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=817422"},"modified":"2025-10-30T05:19:51","modified_gmt":"2025-10-30T02:19:51","slug":"817422-mogo-auto-customer-care-and-debt-collection-agent-smartphone-financing-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=817422","title":{"rendered":"Customer Care and Debt Collection Agent - Smartphone Financing"},"content":{"rendered":"<h3>WHAT YOU WILL DO<\/h3>\n<ul>\n<li>Welcome calls to new customers<\/li>\n<li>Early-stage debt collection (reminders and follow-ups)<\/li>\n<li>Ongoing customer support through call, WhatsApp, and other channels<\/li>\n<li>Assist in onboarding and training new team members as the product scales<\/li>\n<li>Ensure that all interactions are aligned with Mogo\u2019s tone of voice and customer experience standards<\/li>\n<li>Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.<\/li>\n<li>Collaborate with the CRM teams to improve customer interaction flows<\/li>\n<\/ul>\n<h3>WHAT YOU NEED<\/h3>\n<ul>\n<li>Minimum 1 years' experience in customer care, debt collection, or telesales \u2014 ideally in financial services, telco, or asset financing<\/li>\n<li>Strong communication skills in English and Swahili<\/li>\n<li>Experience working with CRM tools and call center systems<\/li>\n<li>Ability to work independently, prioritize tasks, and thrive in a fast-paced environment<\/li>\n<li>Strong organizational skills and attention to detail<\/li>\n<\/ul>\n<p><strong>ADDED ADVANTAGE:<\/strong><\/p>\n<ul>\n<li>Experience supporting financing or credit-based products<\/li>\n<li>Background in launching or supporting new business units<\/li>\n<\/ul>\n<p><strong>With us you will:<\/strong><\/p>\n<p><strong>Feel Good<\/strong><\/p>\n<ul>\n<li>A friendly and dynamic work environment<\/li>\n<li>An excellent well-being program:<\/li>\n<li>Health insurance (after probation period)<\/li>\n<li>Pension scheme (after probation period)<\/li>\n<li>Active social life and events<\/li>\n<\/ul>\n<p><strong>Win<\/strong><\/p>\n<ul>\n<li>Fast results without the friction of bureaucracy<\/li>\n<li>Great victories due to the transparency of the company and its goals<\/li>\n<li>Bonuses and awards for the great work<\/li>\n<li>Participate in victory celebrations with your co-workers<\/li>\n<\/ul>\n<p><strong>Grow<\/strong><\/p>\n<ul>\n<li>Together with an intelligent team<\/li>\n<li>Yourself and the company with the established feedback culture<\/li>\n<li>Your knowledge with training possibilities<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":696429,"template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"Customer Care and Debt Collection Agent (Smartphone Financing),Mogo kenya Customer Care and Debt Collection Agent jobs,Mogo kenya Customer Care and Debt Collection Agent jobs in nairobi,Mogo Customer Care and Debt Collection Agent jobs in nairobi,Customer Care and Debt Collection Agent - Smartphone Financing,Debt Collection Agent jobs in nairobi,Customer Care jobs in nairobi","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":""},"job_listing_region":[209],"job-categories":[95,103,406],"job-types":[8],"class_list":{"0":"post-817422","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_category-debt-collection","9":"job_listing_category-sales-or-marketing","10":"job_listing_type-entry-level","12":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/817422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/696429"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=817422"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=817422"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=817422"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=817422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}