{"id":817422,"date":"2025-07-17T17:38:22","date_gmt":"2025-07-17T14:38:22","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=817422"},"modified":"2025-10-30T05:19:51","modified_gmt":"2025-10-30T02:19:51","slug":"817422-mogo-auto-customer-care-and-debt-collection-agent-smartphone-financing-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=817422","title":{"rendered":"Customer Care and Debt Collection Agent - Smartphone Financing"},"content":{"rendered":"<h3>WHAT YOU WILL DO<\/h3>\n<ul>\n<li>Welcome calls to new customers<\/li>\n<li>Early-stage debt collection (reminders and follow-ups)<\/li>\n<li>Ongoing customer support through call, WhatsApp, and other channels<\/li>\n<li>Assist in onboarding and training new team members as the product scales<\/li>\n<li>Ensure that all interactions are aligned with Mogo\u2019s tone of voice and customer experience standards<\/li>\n<li>Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.<\/li>\n<li>Collaborate with the CRM teams to improve customer interaction flows<\/li>\n<\/ul>\n<h3>WHAT YOU NEED<\/h3>\n<ul>\n<li>Minimum 1 years' experience in customer care, debt collection, or telesales \u2014 ideally in financial services, telco, or asset financing<\/li>\n<li>Strong communication skills in English and Swahili<\/li>\n<li>Experience working with CRM tools and call center systems<\/li>\n<li>Ability to work independently, prioritize tasks, and thrive in a fast-paced environment<\/li>\n<li>Strong organizational skills and attention to detail<\/li>\n<\/ul>\n<p><strong>ADDED ADVANTAGE:<\/strong><\/p>\n<ul>\n<li>Experience supporting financing or credit-based products<\/li>\n<li>Background in launching or supporting new business units<\/li>\n<\/ul>\n<p><strong>With us you will:<\/strong><\/p>\n<p><strong>Feel Good<\/strong><\/p>\n<ul>\n<li>A friendly and dynamic work environment<\/li>\n<li>An excellent well-being program:<\/li>\n<li>Health insurance (after probation period)<\/li>\n<li>Pension scheme (after probation period)<\/li>\n<li>Active social life and events<\/li>\n<\/ul>\n<p><strong>Win<\/strong><\/p>\n<ul>\n<li>Fast results without the friction of bureaucracy<\/li>\n<li>Great victories due to the transparency of the company and its goals<\/li>\n<li>Bonuses and awards for the great work<\/li>\n<li>Participate in victory celebrations with your co-workers<\/li>\n<\/ul>\n<p><strong>Grow<\/strong><\/p>\n<ul>\n<li>Together with an intelligent team<\/li>\n<li>Yourself and the company with the established feedback culture<\/li>\n<li>Your knowledge with training possibilities<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":696429,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":""},"job_listing_region":[209],"job-categories":[95,103,406],"job-types":[8],"class_list":{"0":"post-817422","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_category-debt-collection","9":"job_listing_category-sales-or-marketing","10":"job_listing_type-entry-level","12":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/817422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/696429"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=817422"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=817422"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=817422"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=817422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}