{"id":820808,"date":"2025-08-15T16:25:18","date_gmt":"2025-08-15T13:25:18","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=820808"},"modified":"2025-11-18T13:40:00","modified_gmt":"2025-11-18T10:40:00","slug":"820808-customer-insight-representative-royal-mabati","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=820808","title":{"rendered":"Customer Insight Representative"},"content":{"rendered":"<p>Are you passionate about understanding customer behavior, analyzing feedback, and driving improvements that matter? Royal Mabati Factory Ltd is looking for a Customer Insight Representative to be the voice of the customer and help us enhance service delivery and customer satisfaction.<\/p>\n<p>As a Customer Insight Representative, you will be responsible for gathering and analyzing customer feedback from various channels and turning it into actionable insights that improve our products, services, and customer experience.<\/p>\n<h4>Key Skills &amp; Qualifications:<\/h4>\n<ul>\n<li><strong>Education:<\/strong> Bachelor's Degree in Business, Marketing, Communication, Statistics, or a related discipline.<\/li>\n<li>At least 1 year of experience in a research, insights, or customer service role.<\/li>\n<li>Strong analytical and problem-solving skills<\/li>\n<li>verbal and written communication<\/li>\n<li>Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office<\/li>\n<li>Empathetic, detail-oriented, and results-driven<\/li>\n<li>Able to manage multiple feedback channels and prioritize key insights<\/li>\n<li>Team player with a customer-first mindset<\/li>\n<\/ul>\n<h4>Key Competencies<\/h4>\n<ul>\n<li>Collect customer feedback via surveys, interviews, reviews, and support channels<\/li>\n<li>Analyze trends in feedback and prepare weekly\/monthly insight reports<\/li>\n<li>Identify pain points in the customer journey and suggest improvements<\/li>\n<li>Collaborate with departments (Sales, Marketing, Production) to share findings<\/li>\n<li>Track and report customer satisfaction metrics such as NPS and issue resolution<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":779015,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Send your cv.\u00a0<\/p>\r\n<p>Deadline <strong>15th August 2025<\/strong><\/p>"},"job_listing_region":[209],"job-categories":[40,95,387,393,406],"job-types":[8],"class_list":{"0":"post-820808","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-business-related-student-jobs-in-kenya","8":"job_listing_category-customer-relations","9":"job_listing_category-economics-or-statistics","10":"job_listing_category-journalism-communication","11":"job_listing_category-sales-or-marketing","12":"job_listing_type-entry-level","14":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/820808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/779015"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=820808"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=820808"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=820808"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=820808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}