{"id":822657,"date":"2025-11-25T21:51:28","date_gmt":"2025-11-25T18:51:28","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=822657"},"modified":"2026-03-10T23:43:17","modified_gmt":"2026-03-10T20:43:17","slug":"822657-customer-service-collections-officer-wescot-kenya","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=822657","title":{"rendered":"Customer Service &amp; Collections Officer"},"content":{"rendered":"<p><strong>Reports to<\/strong>: Team Lead Collections<\/p>\n<h4>Job Purpose<\/h4>\n<p>The purpose of this role is to drive collections on current and overdue loans through direct contact with the customers. You will be required to work closely with the Collections team in ensuring that loans are cleared in full at the shortest period possible or negotiate for reasonable repayment plans on the loans. You will also be required to highlight accounts that do not adhere to company policy and procedures.<\/p>\n<h4>Key Responsibilities:<\/h4>\n<p><strong>Customer Service:<\/strong><\/p>\n<p style=\"padding-left: 40px;\">\u2022 Handle incoming customer inquiries via phone, email, or in person.<br \/>\n\u2022 Resolve customer complaints and issues in a timely and professional manner.<br \/>\n\u2022 Maintain accurate records of customer interactions.<br \/>\n\u2022 Provide information about products, services, and account status.<br \/>\n\u2022 Follow up with customers to ensure satisfaction.<\/p>\n<p><strong>Collections:<\/strong><\/p>\n<p style=\"padding-left: 40px;\">\u2022 Contact customers regarding overdue accounts.<br \/>\n\u2022 Negotiate repayment plans and ensure timely payments.<br \/>\n\u2022 Maintain detailed records of collection activities.<br \/>\n\u2022 Escalate unresolved accounts to management or legal teams as needed.<br \/>\n\u2022 Monitor accounts for compliance with payment terms.<br \/>\n\u2022 Prepare reports on each call and share with team leader.<\/p>\n<h4>Key Skills &amp; Qualifications:<\/h4>\n<p style=\"padding-left: 40px;\">\u2022 Strong communication and interpersonal skills.<br \/>\n\u2022 Ability to manage difficult conversations and resolve conflicts.<br \/>\n\u2022 Basic knowledge of billing and payment processes.<br \/>\n\u2022 Detail-oriented and organized.<br \/>\n\u2022 Experience in customer service and\/or collections is a plus.<\/p>\n","protected":false},"author":1,"featured_media":822660,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"Send your resume.\r\n\r\nTo know more visit: <a href=\"https:\/\/www.wescotkenya.co.ke\">https:\/\/www.wescotkenya.co.ke\u00a0<\/a>"},"job_listing_region":[209],"job-categories":[95,103],"job-types":[8],"class_list":{"0":"post-822657","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_category-debt-collection","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/822657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/822660"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=822657"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=822657"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=822657"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=822657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}