{"id":828774,"date":"2025-09-25T23:02:51","date_gmt":"2025-09-25T20:02:51","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=828774"},"modified":"2025-12-24T00:14:59","modified_gmt":"2025-12-23T21:14:59","slug":"828774-graduate-trainee-customer-service-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=828774","title":{"rendered":"Graduate Trainee \u2013 Customer Service"},"content":{"rendered":"<h4>About Trufoods<\/h4>\n<p>Trufoods is one of Kenya\u2019s trusted food manufacturing companies, known for bringing families and communities together with a wide range of household brands, including Zesta, Kenylon, Choco, Sunfresh Sauce, and Golden Biscuits.<\/p>\n<h4>About the Role<\/h4>\n<p>Trufoods is seeking a motivated and enthusiastic Graduate Trainee \u2013 Customer Service. This opportunity offers a strong foundation in customer experience and relationship management, opening the door to a rewarding career in the FMCG industry.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ul>\n<li>Handle customer inquiries via phone, email, or in person in a professional and timely manner.<\/li>\n<li>Provide accurate information and resolve customer issues efficiently.<\/li>\n<li>Record and update customer interactions in the company\u2019s CRM system.<\/li>\n<li>Escalate complex concerns to senior team members when necessary.<\/li>\n<li>Process orders and respond to quotation requests.<\/li>\n<li>Maintain accurate records of customer interactions, transactions, comments, and complaints.<\/li>\n<li>Track customer performance by monitoring and evaluating sales purchase trends, with a focus on key categories and overall targets achievement.<\/li>\n<li>Contribute to team performance goals while ensuring a high level of customer satisfaction.<\/li>\n<\/ul>\n<h4>Minimum Qualifications<\/h4>\n<ul>\n<li>Recent graduate with a Degree or Diploma in Business, Sales, or a related field.<\/li>\n<li>Strong communication and interpersonal skills.<\/li>\n<li>Good negotiation skills and ability to maintain strong customer relationships.<\/li>\n<li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).<\/li>\n<li><strong>Male candidates are encouraged to apply.<\/strong><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":828778,"template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"truefoods careers,truefoods jobs,truefoods kenya,Graduate Trainee \u2013 Customer Service,truefoods Graduate Trainee \u2013 Customer Service,truefoods Graduate Trainee jobs,truefoods Customer Service Graduate Trainee jobs,Customer Service Graduate Trainee jobs,Customer Service Graduate Trainee jobs nairobi,Customer Service Graduate Trainee jobs kenya","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Interested candidates should submit their application and updated CV.<\/p>\r\n<p>Deadline: <strong>28th September 2025<\/strong><\/p>"},"job_listing_region":[209],"job-categories":[40,95,406],"job-types":[9],"class_list":{"0":"post-828774","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-business-related-student-jobs-in-kenya","8":"job_listing_category-customer-relations","9":"job_listing_category-sales-or-marketing","10":"job_listing_type-trainee","12":"job-type-graduate-traineeship"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/828774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/828778"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=828774"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=828774"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=828774"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=828774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}