{"id":835846,"date":"2025-11-04T19:00:53","date_gmt":"2025-11-04T16:00:53","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=835846"},"modified":"2026-03-10T23:42:06","modified_gmt":"2026-03-10T20:42:06","slug":"835846-cloudoon-technical-support-internship-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=835846","title":{"rendered":"Technical Support Internship"},"content":{"rendered":"<p>Cloudoon is actively seeking a highly motivated and customer-focused Technical Support Intern. This crucial role demands a candidate with a robust technical foundation, exceptional communication skills, and a commitment to superior customer experience, involving responsibilities from prompt multi-channel technical troubleshooting and comprehensive documentation to essential system monitoring and cross-departmental collaboration, all while maintaining a high standard of service delivery and adhering to demanding 24\/7 shift availability.<\/p>\n<hr \/>\n<h4>About Us<\/h4>\n<p>Cloudoon is a Cloud Technology Company providing Managed Cloud Solutions in Emerging Markets.<\/p>\n<p>Some of Cloudoon Solutions include:<\/p>\n<ul>\n<li><strong>Truehost Cloud<\/strong> - Managed Cloud Services provider in the US, India, South Africa, Nigeria and Kenya.<\/li>\n<li><strong>OLITT<\/strong> - Website and Online Shop Builder Platform, available globally.<\/li>\n<li><strong>Jisort<\/strong> - Cloud Banking Saas Platform with clientele in US, India, UK, South Africa, Nigeria, Uganda, Tanzania and Kenya.<\/li>\n<\/ul>\n<p><strong>Job Overview:<\/strong><\/p>\n<p>We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive &amp; excellent customer experience.<\/p>\n<h4>Responsibilities:<\/h4>\n<p><strong>1. Customer Support:<\/strong><\/p>\n<ul>\n<li>Provide prompt and effective technical support to customers via phone, email, or chat.<\/li>\n<li>Diagnose and troubleshoot technical issues related to software or network connectivity.<\/li>\n<\/ul>\n<p><strong>2. Issue Resolution:<\/strong><\/p>\n<ul>\n<li>Investigate and analyze technical problems, identifying root causes and implementing solutions.<\/li>\n<li>Escalate complex issues to the appropriate internal teams for resolution.<\/li>\n<\/ul>\n<p><strong>3. Documentation:<\/strong><\/p>\n<ul>\n<li>Create and maintain detailed documentation, including troubleshooting steps and solutions.<\/li>\n<li>Contribute to knowledge base articles to assist customers and internal teams.<\/li>\n<\/ul>\n<p><strong>4. Communication:<\/strong><\/p>\n<ul>\n<li>Communicate technical information in a clear and understandable manner to both technical and non-technical users.<\/li>\n<li>Keep customers informed of the status and progress of their technical support requests.<\/li>\n<\/ul>\n<p><strong>5. Product Knowledge:<\/strong><\/p>\n<ul>\n<li>Stay updated on product features, enhancements, and updates.<\/li>\n<li>Provide training to customers on the effective use of products and services.<\/li>\n<\/ul>\n<p><strong>6. Quality Assurance:<\/strong><\/p>\n<ul>\n<li>Ensure a high level of customer satisfaction by delivering timely and accurate technical support.<\/li>\n<li>Participate in quality assurance activities to enhance overall support effectiveness.<\/li>\n<\/ul>\n<p><strong>7. System Maintenance:<\/strong><\/p>\n<ul>\n<li>Monitor and maintain server and systems uptime to ensure optimal performance.<\/li>\n<li>Implement preventive measures to minimize downtime and service interruptions.<\/li>\n<\/ul>\n<p><strong>8. Collaboration:<\/strong><\/p>\n<ul>\n<li>Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.<\/li>\n<li>Provide feedback on product improvements based on customer interactions.<\/li>\n<\/ul>\n<p><strong>9. Continuous Learning:<\/strong><\/p>\n<ul>\n<li>Stay current with industry trends, technologies, and best practices in technical support.<\/li>\n<li>Attend training sessions and workshops to enhance technical skills.<\/li>\n<\/ul>\n<h4>Required Skills &amp; Qualifications:<\/h4>\n<ul>\n<li>Strong troubleshooting and analytical skills<\/li>\n<li>Excellent verbal and written communication<\/li>\n<li>Knowledge of networking and software systems<\/li>\n<li>Proficiency in Linux operating systems and command line<\/li>\n<li><strong><em>Available for 12-hour shifts<\/em><\/strong><\/li>\n<li>Ability to create and manage emergency protocols during system downtimes<\/li>\n<li>Experience coordinating urgent responses with relevant stakeholders<\/li>\n<li>Strong prioritization and crisis management skills<\/li>\n<li>Customer service oriented<\/li>\n<li><strong><em>Bachelor's degree in Computer Science.<\/em><\/strong><\/li>\n<li>Knowledge of ticketing systems<\/li>\n<li>Basic scripting\/programming skills<\/li>\n<li>Strong documentation abilities<\/li>\n<li>Time management skills<\/li>\n<li>Ability to work under pressure<\/li>\n<li>Ability to work independently and collaboratively in a fast-paced environment.<\/li>\n<li>Customer-focused with a passion for delivering exceptional service.<\/li>\n<li>Available to work 24\/7 with one day off in the week(night and day shift.<\/li>\n<li>Able to perform other roles as assigned.<\/li>\n<\/ul>\n<p><strong>Starting pay: <\/strong>25,000KES<\/p>\n","protected":false},"author":1,"featured_media":720390,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":""},"job_listing_region":[209],"job-categories":[632],"job-types":[6],"class_list":{"0":"post-835846","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-it-or-computer-science","8":"job_listing_type-internship","10":"job-type-internship"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/835846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/720390"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=835846"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=835846"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=835846"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=835846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}