{"id":838028,"date":"2025-11-13T10:36:58","date_gmt":"2025-11-13T07:36:58","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=838028"},"modified":"2026-03-10T23:41:56","modified_gmt":"2026-03-10T20:41:56","slug":"838028-ezy-chain-client-care-specialist-back-office-nakuru","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=838028","title":{"rendered":"Client Care Specialist (Back Office)"},"content":{"rendered":"<h4>Summary of Key Responsibilities<\/h4>\n<ul>\n<li>Handle emails to assist customers with enquiries and\/or information regarding their mortgage finance<\/li>\n<li>Provide a first-class service experience in every contact with a customer<\/li>\n<li>Conduct all communications with customers with utmost professionalism and care<\/li>\n<li>Deliver first call resolution wherever possible<\/li>\n<li>Effectively build rapport and establish customer's confidence and trust<\/li>\n<li>Identify, and wherever possible, deescalate potential customer complaints<\/li>\n<li>Maintain a high standard of technical knowledge and proficiency with various Funder's products, policies, and systems<\/li>\n<li>Complete back office\/administrative work where required to complete a customer's service requirements<\/li>\n<li>Identify potential retention alerts, and efficiently refer to specialized team<\/li>\n<li>Doing Outbound calls<\/li>\n<li>Can do document management<\/li>\n<li>Can process other back-office tasks - Confirmation Letters, Statements &amp; Transaction Listings<\/li>\n<li>Proactively resolve difficult issues, service requests and customer queries.<\/li>\n<li>Work closely with all stakeholders including valuers, mortgage insurers and business partners to maintain excellent service levels.<\/li>\n<li>Prepare correspondence to borrowers.<\/li>\n<li>Set up loan repayment plans for the clients.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>Experience in customer service in BPO\/Contact Centre environment<\/li>\n<li>Minimum of 2 years college education preferred<\/li>\n<li>Experience in the financial services industry<\/li>\n<li>An understanding of mortgage industry terms and processes<\/li>\n<li>Experience in Australian business environment advantageous<\/li>\n<li>Above average English language communication skills<\/li>\n<li>Highly self-motivated and enthusiastic with a positive mindset<\/li>\n<li>Deeply committed to providing exceptional service<\/li>\n<li>Strong collaborator\/team player<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":838039,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"Submit you application with the subject line \u201c<strong>Client Care Specialist (Back Office)<\/strong>\u201d.\r\n\r\nDeadline for application <strong>17\/11\/2025<\/strong>"},"job_listing_region":[220],"job-categories":[95],"job-types":[8],"class_list":{"0":"post-838028","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nakuru","7":"job_listing_category-customer-relations","8":"job_listing_type-entry-level","10":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/838028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/838039"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=838028"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=838028"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=838028"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=838028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}