{"id":839370,"date":"2025-11-20T10:52:31","date_gmt":"2025-11-20T07:52:31","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=839370"},"modified":"2026-03-10T23:43:21","modified_gmt":"2026-03-10T20:43:21","slug":"839370-guest-relation-officer-gem-forest-hotel-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=839370","title":{"rendered":"Guest Relation Officer"},"content":{"rendered":"<p>Gem Forest Hotel Nairobi - MGallery Collection are seeking a friendly and customer-focused Guest Relation Officer to join our team. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.<\/p>\n<h4>Your Role<\/h4>\n<ul>\n<li>Welcome and greet guests upon arrival, providing a warm and professional first impression<\/li>\n<li>Handle guest inquiries, requests, and complaints promptly and efficiently<\/li>\n<li>Coordinate with various departments to ensure guest needs are met<\/li>\n<li>Provide information about hotel services, local attractions, and activities in Nairobi<\/li>\n<li>Assist with check-in and check-out procedures, ensuring a smooth process for guests<\/li>\n<li>Maintain accurate guest records and update information in the hotel management system<\/li>\n<li>Anticipate guest needs and proactively offer assistance<\/li>\n<li>Resolve guest issues and concerns in a timely and satisfactory manner<\/li>\n<li>Promote hotel services and amenities to enhance guest experience and increase revenue<\/li>\n<li>Ensure compliance with hotel policies and procedures while maintaining high standards of customer service<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>Excellent communication skills with fluency in English; additional languages are a plus<\/li>\n<li>Previous experience in hospitality or customer service<\/li>\n<li>Bachelor's degree in Hospitality Management, Tourism, or related field preferred<\/li>\n<li>Strong problem-solving abilities and attention to detail<\/li>\n<li>Computer literacy, including proficiency in MS Office and hotel management software<\/li>\n<li>Familiarity with hotel operations and guest service standards<\/li>\n<li>Knowledge of local attractions and services in Nairobi<\/li>\n<li>Ability to work flexible hours, including evenings, weekends, and holidays<\/li>\n<li>Professional appearance and friendly demeanor<\/li>\n<li>Empathetic and supportive attitude towards guests<\/li>\n<li>Ability to work well under pressure and handle multiple tasks simultaneously<\/li>\n<li>Must be able to work in NAIROBI<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":722798,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":""},"job_listing_region":[209],"job-categories":[95,408],"job-types":[8],"class_list":{"0":"post-839370","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_category-hospitality-tourism","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/839370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/722798"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=839370"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=839370"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=839370"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=839370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}