{"id":841381,"date":"2025-11-30T13:35:04","date_gmt":"2025-11-30T10:35:04","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=841381"},"modified":"2026-03-10T23:43:13","modified_gmt":"2026-03-10T20:43:13","slug":"841381-collections-officer-nairobi","status":"expired","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=841381","title":{"rendered":"Collections Officer"},"content":{"rendered":"

Ready to drive credit recovery for a rapidly expanding force in East African finance? SKM Africa LLP is seeking a results-driven Collections Officer to join one of their clients. <\/strong>If you have proven negotiation skills and a commitment to professional recovery, Apply Today.<\/b><\/p>\n

\n

SKM Africa LLP is a leading professional services firm delivering comprehensive Tax, Audit, Legal, and Business Advisory solutions across East Africa.<\/p>\n

SKM Africa client is a fast-growing credit-only financial institution offering flexible and customer-focused lending solutions. They are seeking a proactive and results-driven Collections Officer to support the company\u2019s credit recovery efforts and ensure timely repayment of loans.<\/p>\n

Key Responsibilities<\/h4>\n

Loan Collections & Recovery:<\/span><\/strong><\/p>\n

    \n
  • Conduct timely follow-ups with clients on overdue payments through calls, SMS, emails, and field visits where necessary.<\/span><\/li>\n
  • Negotiate repayment plans with customers in line with company guidelines.<\/span><\/li>\n
  • Maintain accurate and up-to-date records of collections and client communications.<\/span><\/li>\n
  • Issue demand notices and escalate delinquent accounts to the supervisor where required.<\/span><\/li>\n
  • Coordinate with external service providers, including field collectors and legal partners, to support recovery efforts.<\/span><\/li>\n
  • Monitor portfolio at risk (PAR) and recoveries to meet set monthly collection targets.<\/span><\/li>\n<\/ul>\n

    Customer Service & Relationship Management:<\/span><\/strong><\/p>\n

      \n
    • Provide professional and respectful customer service while ensuring firm recovery action.<\/span><\/li>\n
    • Educate clients on repayment obligations and consequences of default.<\/span><\/li>\n
    • Identify challenges faced by clients and offer feasible repayment solutions.<\/span><\/li>\n<\/ul>\n

      Reporting & Compliance:<\/span><\/strong><\/p>\n

        \n
      • Prepare and submit daily, weekly, and monthly collection reports.<\/span><\/li>\n
      • Ensure adherence to internal credit policies and regulatory requirements.<\/span><\/li>\n
      • Maintain confidentiality, integrity, and safe handling of client information.<\/span><\/li>\n<\/ul>\n

        Requirements<\/h4>\n
          \n
        • Diploma or Bachelor\u2019s degree in Business, Finance, Credit Management, or a related field.<\/li>\n
        • At least 1 year of experience in credit collections or loan recovery (experience in a microfinance or credit-only institution is an added advantage).<\/li>\n
        • Strong negotiation, communication, and problem-solving skills.<\/li>\n
        • Ability to work under pressure and meet strict targets.<\/li>\n
        • High level of integrity, professionalism, and customer focus.<\/li>\n
        • Proficiency in MS Office; experience with loan management systems is an added advantage.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":731536,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"Application Deadline: Dec 05, 2025<\/strong>"},"job_listing_region":[209],"job-categories":[32,40,2292,103],"job-types":[8],"class_list":{"0":"post-841381","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-accounting-finance-student-jobs-in-kenya","8":"job_listing_category-business-related-student-jobs-in-kenya","9":"job_listing_category-credit-administration","10":"job_listing_category-debt-collection","11":"job_listing_type-entry-level","13":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/841381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/731536"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=841381"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=841381"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=841381"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=841381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}