{"id":868421,"date":"2026-03-02T21:10:05","date_gmt":"2026-03-02T18:10:05","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=868421"},"modified":"2026-03-02T21:10:11","modified_gmt":"2026-03-02T18:10:11","slug":"868421-wescot-kenya-customer-service-collections-officer-jobs","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/868421-wescot-kenya-customer-service-collections-officer-jobs\/","title":{"rendered":"Customer Service &amp; Collections Officer"},"content":{"rendered":"<p>Wescot Kenya Limited is a dynamic BPO company offering a comprehensive range of services to meet our clients' diverse needs.<\/p>\n<p>WE ARE HIRING <strong>Customer Service &amp; Collections Officer<\/strong><\/p>\n<p><strong>Reports to<\/strong>: Team Lead Collections<\/p>\n<p><strong>Job Purpose<\/strong><\/p>\n<p>Drive collections on current &amp; overdue loans through direct customer contact. Negotiate repayment plans, ensure timely payments &amp; uphold company policy.<\/p>\n<h4>Key Responsibilities<\/h4>\n<p><strong>Customer Service:<\/strong><\/p>\n<ul>\n<li>Handle inquiries &amp; resolve complaints<\/li>\n<li>Provide product &amp; account info<\/li>\n<li>Ensure customer satisfaction<\/li>\n<\/ul>\n<p><strong>Collections:<\/strong><\/p>\n<ul>\n<li>Follow up on overdue accounts<\/li>\n<li>Negotiate &amp; secure payments<\/li>\n<li>Maintain collection records<\/li>\n<li>Prepare call &amp; activity reports<\/li>\n<\/ul>\n<h4>Key Skills &amp; Qualifications<\/h4>\n<ul>\n<li>Strong Communication &amp; Interpersonal Skills<\/li>\n<li>Conflict Resolution<\/li>\n<li>Billing &amp; Payment Knowledge<\/li>\n<li>Detail-Oriented<\/li>\n<li>Customer Service\/Collections Experience is an\u00a0Advantage<\/li>\n<\/ul>\n<p>Join Our Team &amp; Grow Your Career With Us!<\/p>\n","protected":false},"author":1,"featured_media":822660,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Send Your Resume.<\/p>\r\n<p>To know more visit: <a href=\"http:\/\/www.wescotkenya.co.ke\">www.wescotkenya.co.ke<\/a>\u00a0<\/p>"},"job_listing_region":[209],"job-categories":[95,103],"job-types":[8],"class_list":{"0":"post-868421","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-customer-relations","8":"job_listing_category-debt-collection","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/868421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/822660"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=868421"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=868421"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=868421"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=868421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}