{"id":877312,"date":"2026-03-16T05:40:35","date_gmt":"2026-03-16T02:40:35","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=877312"},"modified":"2026-03-16T05:40:44","modified_gmt":"2026-03-16T02:40:44","slug":"877312-denri-africa-call-centre-agent-nairobi","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/877312-denri-africa-call-centre-agent-nairobi\/","title":{"rendered":"Call Centre Agent"},"content":{"rendered":"<p>Join Denri Africa and be the voice of a leading fashion brand! As a Call Centre Agent, you directly impact customer satisfaction, solve queries, and represent Denri's quality. If you have superb communication skills and a passion for service, this is your chance to grow with a top Kenyan brand.<\/p>\n<hr \/>\n<p>Denri Africa, a prominent Kenyan fashion brand, is looking for professional, customer-focused individuals to join our team as Call Centre Agents. The role is responsible for handling customer inquiries, providing product information, resolving concerns, and ensuring a positive customer experience while representing the Denri brand.<\/p>\n<h4>KEY RESPONSIBILITIES:<\/h4>\n<ul>\n<li>Receive and handle inbound customer calls in a professional and courteous manner<\/li>\n<li>Respond to customer inquiries about products, orders, and services<\/li>\n<li>Address customer complaints or concerns and provide appropriate solutions<\/li>\n<li>Escalate complex issues to the relevant department when necessary<\/li>\n<li>Record and update customer interactions accurately in the system<\/li>\n<li>Follow up with customers to ensure issues are resolved<\/li>\n<li>Meet individual performance and customer service targets<\/li>\n<\/ul>\n<h4>WHAT WE'RE LOOKING FOR:<\/h4>\n<ul>\n<li>Excellent communication and interpersonal skills<\/li>\n<li>Strong problem-solving and customer handling skills<\/li>\n<li>Ability to remain calm and professional under pressure<\/li>\n<li>Basic computer literacy and ability to handle call management systems<\/li>\n<li>Previous call centre or customer service experience is an added advantage<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":877315,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Send your CV.<\/p>\r\n<p>Indicate the job title \"<strong>Call Centre Agent<\/strong>\" as the subject of the email.<\/p>\r\n<p>Deadline <strong>18th March 2026<\/strong>.<\/p>"},"job_listing_region":[209],"job-categories":[8019,95],"job-types":[8],"class_list":{"0":"post-877312","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-call-center","8":"job_listing_category-customer-relations","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/877312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/877315"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=877312"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=877312"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=877312"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=877312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}