{"id":890830,"date":"2026-04-17T04:32:00","date_gmt":"2026-04-17T01:32:00","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&p=890830"},"modified":"2026-04-17T16:39:27","modified_gmt":"2026-04-17T13:39:27","slug":"890830-coseke-system-support-engineer-internship-nairobi","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/890830-coseke-system-support-engineer-internship-nairobi\/","title":{"rendered":"System Support Engineer Internship"},"content":{"rendered":"

Internship Title<\/strong>: System Support Engineer Intern
\nDepartment<\/strong>: Technical
\nReports to<\/strong>: Head of Support<\/p>\n

ABOUT THE ROLE<\/h4>\n

We are seeking a motivated and eager to learn System Support Engineer Intern to join our Technical team. This internship provides hands on experience in technical support, software troubleshooting, and client service within a dynamic ICT environment.<\/p>\n

The intern will work closely with experienced engineers and cross functional teams to support clients, learn system operations, and contribute to ongoing projects. This role is ideal for a candidate looking to build practical technical and professional skills in a fast-paced, solution-driven environment.<\/p>\n

KEY RESPONSIBILITIES<\/h4>\n

1. Technical Support & Client Assistance<\/strong><\/p>\n

    \n
  • Assist in providing first-level technical support to users under supervision.<\/li>\n
  • Help troubleshoot basic software and system issues.<\/li>\n
  • Support the management of ticketing systems and track assigned issues.<\/li>\n
  • Document common issues and solutions for knowledge base development.<\/li>\n<\/ul>\n

    2. Pre-Sales & Product Support<\/strong><\/p>\n

      \n
    • Support the team in preparing technical demonstrations and presentations.<\/li>\n
    • Assist in gathering user requirements and documenting findings.<\/li>\n
    • Participate in product demos and client meetings for learning purposes.<\/li>\n<\/ul>\n

      3. Bid & Proposal Support<\/strong><\/p>\n

        \n
      • Assist in compiling technical documentation for proposals.<\/li>\n
      • Support the team in preparing bid-related materials and submissions.<\/li>\n<\/ul>\n

        4. Customer Experience & Project Support<\/strong><\/p>\n

          \n
        • Work with team members to ensure smooth on-boarding of clients.<\/li>\n
        • Assist in user training and system adoption activities.<\/li>\n
        • Support project implementation tasks as assigned.<\/li>\n<\/ul>\n

          5. Innovation & Learning<\/strong><\/p>\n

            \n
          • Participate in system testing and feedback sessions.<\/li>\n
          • Support development of internal tools or demo applications.<\/li>\n
          • Conduct research on new technologies and industry trends.<\/li>\n<\/ul>\n

            6. Quality & Compliance<\/strong><\/p>\n

              \n
            • Adhere to company policies and quality standards.<\/li>\n
            • Support documentation required for ISO and internal processes.<\/li>\n
            • Participate in continuous improvement initiatives.<\/li>\n<\/ul>\n

              LEARNING OBJECTIVES \/ KPIs (FOR INTERNSHIP SUCCESS)<\/h4>\n
                \n
              • Timely response to assigned support tickets<\/li>\n
              • Ability to troubleshoot and escalate issues appropriately<\/li>\n
              • Active participation in team tasks and projects<\/li>\n
              • Quality of documentation and reports<\/li>\n
              • Demonstrated improvement in technical and soft skills<\/li>\n
              • Positive feedback from supervisors and team members<\/li>\n<\/ul>\n

                QUALIFICATIONS & REQUIREMENTS<\/h4>\n

                Education<\/strong><\/p>\n

                  \n
                • Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.<\/li>\n
                • Relevant professional certifications are an advantage.<\/li>\n<\/ul>\n

                  Technical Skills<\/strong><\/p>\n

                    \n
                  • Basic knowledge of software systems and IT concepts<\/li>\n
                  • Familiarity with: Web technologies (HTML, CSS, JavaScript)<\/li>\n
                  • Programming basics (e.g., PHP, Java, or Node.js)<\/li>\n
                  • Databases (MySQL, MongoDB, or similar)<\/li>\n
                  • Willingness to learn modern frameworks (e.g., Laravel, React)<\/li>\n<\/ul>\n

                    DURATION & BENEFITS<\/h4>\n
                      \n
                    • Internship duration<\/strong>: 3-6 months<\/li>\n
                    • Opportunity for full time employment based on performance<\/li>\n
                    • Hands-on experience with real projects and clients<\/li>\n
                    • Mentorship from experienced professionals<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":684458,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"

                      Send your CV and a brief cover letter expressing your interest with the subject line been Support Engineer Internship<\/strong> by COB 17th April, 2026<\/strong>. Only shortlisted candidates will be contacted.<\/p>"},"job_listing_region":[209],"job-categories":[632,37],"job-types":[6],"class_list":{"0":"post-890830","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-it-or-computer-science","8":"job_listing_category-software-engineering","9":"job_listing_type-internship","11":"job-type-internship"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/890830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/684458"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=890830"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=890830"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=890830"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=890830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}