{"id":895979,"date":"2026-04-24T04:43:00","date_gmt":"2026-04-24T01:43:00","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=895979"},"modified":"2026-04-24T16:53:26","modified_gmt":"2026-04-24T13:53:26","slug":"895979-the-standard-group-customer-support-intern","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/895979-the-standard-group-customer-support-intern\/","title":{"rendered":"Customer Support Intern"},"content":{"rendered":"<p>The Standard Group Plc, a multi-media organization with investments in media platforms spanning newspaper print operations, television, radio broadcasting, is seeking a\u00a0<strong>Customer Support Intern<\/strong>\u00a0to join their\u00a0<strong>Online\/Digital Department<\/strong>. This is a great opportunity to gain hands-on experience in customer engagement, digital support systems, and real-time problem-solving.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ul class=\"wp-block-list\">\n<li>Respond to customer inquiries via email, live chat, social media, and support tickets<\/li>\n<li>Resolve basic customer issues and escalate complex cases when necessary<\/li>\n<li>Monitor and manage support requests using CRM\/helpdesk systems<\/li>\n<li>Assist in troubleshooting technical or account-related issues<\/li>\n<li>Track and report recurring customer feedback to improve service delivery<\/li>\n<\/ul>\n<h4>Qualifications &amp; Skills<\/h4>\n<ul class=\"wp-block-list\">\n<li>Diploma\/Degree in Business, IT, Communications, or related field<\/li>\n<li>Strong written and verbal communication skills<\/li>\n<li>Ability to multitask and manage time effectively<\/li>\n<li>Willingness to learn in a fast-paced digital environment<\/li>\n<li>Basic computer skills (Microsoft Office, email platforms, internet tools)<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":606256,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>If you possess the qualifications and have the drive to meet the challenges, send in your application to\u00a0<strong><a href=\"mailto:internship@standardmedia.co.ke\" target=\"_blank\" rel=\"noopener noreferrer\">internship@standardmedia.co.ke<\/a><\/strong>. All applications must be received on or before\u00a0<strong>24th April 2026<\/strong>.<\/p>"},"job_listing_region":[209],"job-categories":[40,95,632,393],"job-types":[6],"class_list":{"0":"post-895979","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-business-related-student-jobs-in-kenya","8":"job_listing_category-customer-relations","9":"job_listing_category-it-or-computer-science","10":"job_listing_category-journalism-communication","11":"job_listing_type-internship","13":"job-type-internship"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/895979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/606256"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=895979"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=895979"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=895979"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=895979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}