{"id":896442,"date":"2026-04-26T17:27:06","date_gmt":"2026-04-26T14:27:06","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=896442"},"modified":"2026-04-26T17:27:15","modified_gmt":"2026-04-26T14:27:15","slug":"896442-hazina-sacco-customer-care-assistant","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/896442-hazina-sacco-customer-care-assistant\/","title":{"rendered":"Customer Care Assistant"},"content":{"rendered":"<p>Hazina Sacco is hiring a Customer Care Assistant in Nairobi. You will be the voice of our members, implementing our service charter, and ensuring a positive front office experience. Duties include managing inquiries, handling complaints, and supporting member retention strategies. If you have a degree in a relevant field, a passion for customer service, and strong communication skills, we encourage you to apply. Submit your application to join our growing team.<\/p>\n<hr \/>\n<p>Hazina Sacco Society are a fast-growing National SACCO with a country-wide membership from Government Ministries and Parastatals, private organizations and individuals.<\/p>\n<p>Hazina Sacco Society wishes to recruit for the following positions: -<\/p>\n<p><strong>CUSTOMER CARE ASSISTANT-1 POST<\/strong><\/p>\n<h4>Minimum Requirements<\/h4>\n<ul>\n<li>Bachelor's Degree in Public Relations \/ Communications or Business Management<\/li>\n<li>Two (2) years experience in a busy organization<\/li>\n<li>Basic accounting knowledge and experience in digital \/ social media marketing is an added advantage<\/li>\n<\/ul>\n<h4>Duties &amp; responsibilities<\/h4>\n<ul>\n<li>Implementing the Society's Customer Service Charter.<\/li>\n<li>Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement.<\/li>\n<li>Assist in developing and implementing member Retention Strategies that run throughout the year<\/li>\n<li>Provide formal advisory perspectives to ensure the organization is customer centric.<\/li>\n<li>Ensure an orderly and organized front office<\/li>\n<li>Handle telephone operating duties<\/li>\n<li>Provide feedback to the organization on all customer concerns.<\/li>\n<li>Ensure prompt dispatch of documents received at the reception to other departments for action.<\/li>\n<li>Handle the customer complaints &amp; compliments register<\/li>\n<\/ul>\n<h4>Job Competencies<\/h4>\n<ul>\n<li>Excellent communication skills.<\/li>\n<li>Basic SACCO product awareness.<\/li>\n<li>Good interpersonal skills<\/li>\n<li>Passion for customer service<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":778032,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Interested candidates meeting the above requirements should apply online by filling in the data form from the link <a href=\"https:\/\/forms.gle\/4NvQBBmrkEkLj8rR9\">https:\/\/forms.gle\/4NvQBBmrkEkLj8rR9<\/a>\u00a0<\/p>\r\n<p>After filling the data form, proceed and send an application letter with a detailed Curriculum Vitae (CV) to <a href=\"mailto:hr@hazinasacco.or.ke\">hr@hazinasacco.or.ke<\/a>\u00a0 <strong>on or before 27th April, 2026<\/strong>.<\/p>\r\n<p>Only shortlisted candidates will be contacted.<\/p>\r\n<p>Hazina Sacco is an equal opportunity employer.<\/p>"},"job_listing_region":[209],"job-categories":[5481,95,44,393,411],"job-types":[8],"class_list":{"0":"post-896442","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-business-management","8":"job_listing_category-customer-relations","9":"job_listing_category-digital-social-media-student-jobs-in-kenya","10":"job_listing_category-journalism-communication","11":"job_listing_category-public-or-external-relations","12":"job_listing_type-entry-level","14":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/896442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/778032"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=896442"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=896442"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=896442"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=896442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}