{"id":918720,"date":"2026-06-10T07:18:56","date_gmt":"2026-06-10T04:18:56","guid":{"rendered":"https:\/\/campusbiz.co.ke\/careers\/?post_type=job_listing&#038;p=918720"},"modified":"2026-06-10T07:19:05","modified_gmt":"2026-06-10T04:19:05","slug":"918720-kilimall-customer-service-role-nairobi","status":"publish","type":"job_listing","link":"https:\/\/campusbiz.co.ke\/careers\/vacancy\/918720-kilimall-customer-service-role-nairobi\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>Kilimall, a major East African e-commerce marketplace, is hiring for a Customer Service role in Nairobi.<\/p>\n<p>(<strong>STARTING DATE<\/strong>: IMMEDIATELY)<\/p>\n<h4>Job responsibilities:<\/h4>\n<ol>\n<li>Manage and respond to live chat inquiries and support tickets.<\/li>\n<li>Handle inbound and outbound customer calls<\/li>\n<li>Provide customer support through chat channels, ensuring timely and accurate responses.<\/li>\n<li>WhatsApp chats as well Us making<\/li>\n<li>Customer issue follow up and inquiries to ensure prompt resolution.<\/li>\n<li>Attaining the required Customer satisfaction rate.<\/li>\n<li>Attain daily clearance and response rate below 3min<\/li>\n<\/ol>\n<h4>Requirements:<\/h4>\n<ol>\n<li>Typing speed of 40 words per Minute<\/li>\n<li>Degree or diploma in a Business-related Course<\/li>\n<li>Experience in a similar role<\/li>\n<li>Good Customer Service Skills<\/li>\n<li>Good communication skills<\/li>\n<\/ol>\n","protected":false},"author":1,"featured_media":683016,"template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_promoted":"","_filled":0,"_featured":0,"_job_salary_unit":"","_job_how_to_apply":"<p>Apply by sending an email with your CV and a convincing cover letter clearly stating the subject heading \"<strong>CUSTOMER SERVICE<\/strong>\" by <strong>15th June 2026. <\/strong><\/p>\r\n<p>Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.<\/p>"},"job_listing_region":[209],"job-categories":[40,95],"job-types":[8],"class_list":{"0":"post-918720","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-nairobi","7":"job_listing_category-business-related-student-jobs-in-kenya","8":"job_listing_category-customer-relations","9":"job_listing_type-entry-level","11":"job-type-entry-level"},"_links":{"self":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings\/918720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media\/683016"}],"wp:attachment":[{"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/media?parent=918720"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job_listing_region?post=918720"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-categories?post=918720"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/campusbiz.co.ke\/careers\/wp-json\/wp\/v2\/job-types?post=918720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}