IT Operations Intern

GMK Accountants LLP

Nairobi

Overview


Vacancy Description

Job Responsibilities

  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Identify and report system issues to vendors.
  • Monitor and test resolution of those issues sent to vendors.
  • Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
  • Monitor backup systems and procedures to ensure data security.
  • Record activities, solutions and other responses to request for service.
  • Assist in maintaining inventory records and documentation for equipment.
  • Contribute to Great Valley Center technical documentation and participate in policy, procedure, and standards development.
  • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
  • Assist users in determining appropriate software solutions to meet needs.
  • Develop and provide user training for basic hardware and software use.
  • Provide backup technical support for network including router, firewall, and wireless access point.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned.


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