Angela Juma
Profile & Portfolio
Buyers and Purchasing Agents, Computer Operators, Customer Service Representatives, Financial Advisors, Office and Administrative Support Occupations, Ticket Agents and Travel Clerks
I am a dynamic, creative, and motivated Business and ICT, Sales, and Marketing professional, driven by a passion for executing set goals and objectives. I have a proven track record of providing exceptional customer service and administrative support with excellent communication skills.
My proficiency in Business and IT is complemented by a keen understanding of the company’s principles. I leverage critical thinking to identify opportunities and execute the assigned tasks. Throughout my academic journey, I immersed myself in the intricacies of information technology and business management, gaining proficiency in customer service relations, systems monitoring and support, and database management. I have honed my abilities in business operations, ICT procedures, and administrative functions.
Experience
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Madison Group
Business Development Officer (Part-Time) - 08/2023-03/2024 -
– Successfully generated 30% of qualified leads by leveraging diverse prospecting methods, including cold calling, networking events, referrals, and online platforms.
– Secured 25% of new clients by conducting thorough consultations, accurately assessing client insurance needs, and recommending tailored insurance products and coverage options.
– Achieved a high client retention rate by developing and maintaining strong relationships with existing clients, leading to ongoing business and enhanced customer satisfaction.
– Increased customer satisfaction scores by consistently following up with clients, addressing inquiries promptly, and ensuring their satisfaction with their insurance coverage.
– Contributed to the sales team’s success by collaborating on the creation and execution of strategic sales plans that resulted in surpassing sales targets by 5%. -
Renegade Air Limited
Call Centre Associate - 16/10/2023-16/01/2024 -
– Successfully assisted 96% of the customers with flight inquiries and bookings, providing accurate information on available flights, fares, and schedules, which led to a high customer satisfaction rate.
– Maintained a 99% accuracy rate in customer records by demonstrating meticulous attention to detail, ensuring that all customer interactions and transactions were accurately documented and organized, contributing to efficient schedule and record management.
– Streamlined the travel documentation process for passengers by effectively guiding them through the requirements for visas, passports, and other necessary documents, reducing the incidence of travel delays due to documentation issues. -
Ministry of Interior and Coordination of National Government, State Department for Correctional Services
ICT Assistant - 5/05/22-1/7/22 -
– Successfully diagnosed and resolved 95% of hardware and software issues, leading to a significant reduction in system downtime and improved operational efficiency.
– Installed and maintained computer hardware, software, and ICT accessories, ensuring optimal performance and extending the lifespan of IT assets by 15%.
– Generated comprehensive reports on ICT activities and system performance, providing valuable insights that supported data-driven decision-making and contributed to a 15% increase in system reliability. -
National Hospital Insurance Fund, Westlands, Nairobi.
Customer Care Assistant - 3/1/19-21/1/19 -
– Accurately entered and updated 99% of member records in the NHIF database and CRM system, ensuring up-to-date and error-free data, which contributed to improved processing times for membership applications and benefit verifications.
– Resolved 90% of member inquiries efficiently by providing timely and accurate information regarding insurance coverage, benefits, claims, and other related matters via phone, email, and in-person, resulting in enhanced member satisfaction.
– Improved organizational efficiency by collaborating with colleagues to streamline administrative processes, leading to a 25% reduction in processing time and increased operational effectiveness.
Education
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Bachelor's Degree in Business Information Technology
Jomo Kenyatta University of Agriculture and Technology5/9/19-23/6/23 -
Second Class Honor’s (Upper Division)
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Diploma in Business Information Technology
Jomo Kenyatta University of Agriculture and Technology3/9/17-21/6/19 -
Credit
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Certificate In Business Administration
Jomo Kenyatta University of Agriculture and Technology4/1/17-28/04/17 -
Credit
Skills
- Excel
- navigating different scenarios effectively