BENJAMIN CHITECHI MALALA
Profile & Portfolio
Customer Service Representatives
โ Passionate and with knowledge in finance, customer service, taxation and
insurance.
โ Computer literate, MS Office.
โ Teamwork and empathy
โ Effective in a multi-tasking and high-pressure environment.
โ Good communication and interpersonal skills.
โ Problem solving skills.
โ Data analysis
Experience
-
Eco-Oryx Solutions Limited
Intern - SEP 2022- Up to date -
โ Follow up with clients to ensure their satisfaction and resolve any outstanding
issues.
โ Process policy changes, endorsements, and cancellations accurately and efficiently.
โIdentify and address client needs, offering suitable solutions and assistance.
โFostering a corporate culture that promotes ethical practices and good corporate
citizenship while maintaining a conducive work environment.
โ Ensuring compliance with applicable statutory and regulatory requirements and
establishing mitigation measures against emerging business risks.
โ Asset Tagging for Kenya Broadcasting Corporation (KBC), Kenya Revenue
Authority (KRA), Kenya Tea and Development Agency (KTDA) and Media Council of Kenya (MCK) .
โ RFID systems.
โ Valuations of assets. -
Nduati Waweru Accountancy & Consultancy Firm
Intern - May 2022 โ August 2022 -
โ Ensuring customer inquiries and complaints are promptly and effectively resolved
within the required turnaround time.
โ Listen to clients’ inquiries, concerns, and requests, and provide accurate and timely
responses.
โ Build and maintain strong relationships with clients, fostering trust and loyalty.
โ Prepare and distribute necessary documentation, such as policy documents,
renewal notices, and payment receipts. -
St. Maurice Mwira Secondary School
Volunteer teacher - January 2019 - April 2019
Education
-
Second Class Honors Lower Division
Zetech University04 May 2019 to 11 Nov 2022 -
B-
St Maurice Mwira Secondary School10 Feb 2015 to 21 Nov 2018