Beth Gituru
Experienced Customer Relations and Administrative Professional with over 6 years of experience supporting local and international organizations. Proven ability to manage executive calendars, coordinate cross-functional teams, and provide exceptional client service. Skilled in handling administrative tasks, resolving client concerns, and streamlining office operations. Proficient in Microsoft Office, Google Workspace, and remote work tools like Zoom, Slack, and Calendly. Certified in Digital Literacy and Virtual Assistance, with a strong focus on communication, organization, and adaptability, and committed to delivering high-quality support in fast-paced, client-facing environments.
Experience
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Litchman Consultants
Admin Staff - 01.03.2021 - 30.12.2024 -
• Acted as the key liaison between clients and internal teams, ensuring open communication and smooth project development.
• Scheduled and managed client meetings, follow-ups, and documentation to streamline communication and project timelines.
• Worked cross-functionally with technical and creative teams to resolve client issues, ensure deliverables met expectations, and uphold quality standards.
• Prepared and presented tailored proposals, contributing to successful partnerships with companies like Impulse and East Africa Breweries Limited.
• Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
• Handled administrative tasks including invoicing, file management, and document preparation using Microsoft Office tools
• Maintained confidentiality and managed sensitive communications.
• Oversaw task lists and assisted with both professional and personal errands
Education
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KCSE
Consolata High School2017