Emmanuel Gathu

Experience

Paris Hotel Nairobi

Manager - Aug 2023 - May 2024

• Oversaw daily operations, including housekeeping, front desk and maintenance hence gaining experience in team management.
• Implemented and Optimized staff schedules for efficient operations hereby ensuring productive utilization of human resource.
• Ensured compliance with hotel governing policies, regulatory bodies and health/safety protocols.
• Developed and implemented marketing strategies to promote the hotel services.
• Built relationships with travel agents, corporate clients, and other potential customers, increasing the business sales volume by 30 percent in six months.
• Managed the inventory of supplies and equipment, prepared financial reports and presented them to stakeholders for decision making.
• Implemented cost control measures to enhance profitability.
• Ensured high guest satisfaction through prompt resolution of complaints and service- related issues.

Kenya School of Medical Science and Technology

IT Technician - Feb 2022 - July 2023

• Installed, configured, and conducted regular maintenance and repairs on computer hardware, ensuring all devices were in optimal working condition.
• Installed and maintained software applications, including operating systems and specialized educational software, while ensuring compliance with licensing agreements.
• Provided timely technical support to faculty, staff, and students, resolving hardware, software, and network issues to minimize disruptions to teaching and learning activities.
• Managed the college’s computer network infrastructure, monitoring performance, troubleshooting connectivity issues, and implementing security measures to protect against cyber threats.
• Delivered user training sessions and created instructional materials to help faculty, staff, and students improve their IT skills and knowledge.
• Implemented and enforced IT security policies and procedures, conducting regular audits and educating users about Cybersecurity best practices.
• Maintained accurate documentation of IT assets, configurations, and procedures, as well as generating reports on IT service performance and security incidents.
• Collaborated with other IT staff and academic departments to coordinate IT initiatives and support the college’s academic and administrative activities.
• Implemented strategic IT infrastructure improvements to accommodate advancements in Technology.

DyTa Nutritionists

Full Stack Software Developer - Jan 2020 – Dec 2021

• Developed user interfaces using HTML, CSS, and JavaScript, ensuring compatibility across devices and browsers.
• Implemented client-side functionalities with JavaScript for dynamic content updates and interactive features.
• Built server-side logic and functionality using PHP to process user requests and interact with databases.
• Integrated databases (e.g., MySQL) with web applications for dynamic data storage and retrieval.
• Designed and implemented web application architecture for scalability and performance optimization.
• Managed codebase and tracked changes using version control systems like Git.
• Debugged code to identify and fix errors, ensuring the reliability of web applications.
• Implemented security measures to protect against common web application vulnerabilities.

Education

BSc. Business Computing

Jomo Kenyatta University of Agriculture and Technology

26/11/2021

Second Class Honors (Lower Division)

KCSE

Kianyambo Secondary School

31/12/2014

A –

Skills

• IT Support