Esther Wanjiru
Emergent professional with a robust background in Artificial Intelligence, Information Technology and Financial services. My experience as a financial advisor at Fourth Generation Capital has honed my financial acumen, customer service proficiency and risk assessment capabilities. This has enabled me to make well-considered financial decisions and efficiently recover debts, all while upholding a strong customer focus, adaptability, professionalism, and stress management.
As a clear and articulate communicator with expertise in lean principles and management techniques, I have achieved timely and cost-effective project completion, consistently maintaining the highest standards of quality.
Additionally, my role as a Data analyst at City Clock, equipped me with advanced competencies in interpreting, gathering, recording, and analyzing intricate data, underscoring my adeptness in data collection and report writing, thus facilitating the provision of valuable insights.
I hold a Postgraduate Diploma in Education specializing in Technical subjects as well as a Bachelor’s Degree in Applied Aquatic Science, having gained experience in the Aquatic industry at the National Research Marine and Training Centre.
Experience
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4G Capital
Customer Service Representative - Feb 2023- Jan 2024 -
Educated clients on the company products and worked closely with them to understand their financial needs, explain loan options, and assist in selecting the appropriate loan products.
Evaluate loan applications to determine the creditworthiness of applicants by reviewing financial information, credit reports, and other relevant data and recommend loan approval or denial based on the assessment and ensure that all required documentation is complete and accurate.
Communicate with clients through phone calls and visits to remind them of due payments and overdue payments and negotiate repayment plans to recover outstanding debts.
Maintain detailed records of all interactions with borrowers, and track payment progress and Provide regular reports to management on the status of delinquent accounts and collection efforts.
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City Clock
Data analyst - 2016 -
Provided objective and transparent analysis of digital data, using proven methodologies to identify areas for improvement and opportunities for investment to achieve Mind’s strategic aims.
Contributed to the development of a digital learning programme for staff, and pro-actively organized training throughout the year.Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis
Education
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Bachelor of Science in Applied Aquatic Science
Egerton UniversitySept 2014- Sept 2018 -
Second class honours
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Postgraduate diploma in Education
Kenya Technical Training CollegeSept 2021- Sept 2022 -
Second class honours