Esther Njambi
Profile & Portfolio
Agents and Business Managers, Business Intelligence Analysts, Computer Operators, Computer User Support Specialists, Office and Administrative Support Occupations, Secretaries and Administrative Assistants
As an accomplished IT Support and Client Service Representative , I empower businesses across diverse departments, including Finance, Technology, and Sales and Marketing. My expertise extends to IT support that provides comprehensive solutions to drive success. Driven by an unwavering commitment to unlocking organizational potential, I leverage my unique understanding of human emotions and logical reasoning. My motto, “people buy emotion and justify with logic”, guides my approach, enabling me to connect with clients on a deeper level. Moreover, my belief in “the early bird catches the worm” inspires my relentless pursuit of knowledge and innovation. I constantly seek out new knowledge to expand my skill set and deliver exceptional value to the organization and to my clients. My services cater to discerning audience, like entrepreneurs and top-tier management staff, among others. I take pride in making complex concepts accessible and actionable, empowering my clients to make informed decisions that pace way for organizational prosperity.
Experience
-
ICEA LION Group
Financial Planner and Consultant - Dec 2022 - Mar 2024 -
Conducting thorough assessments of client’s financial situations, current offerings, and future goals were among my duties. I also had to get in touch with clients and schedule meetings, either in-office or virtual meetings. I analyzed data and created plans that were tailored to each client’s needs, gathered information from a variety of sources, including financial product providers. I interacted with other professionals, like valuers, estate agents, and solicitors, and complied with regulatory requirements.
-
Nairobi Women's Hospital
IT and Networking Intern - Feb 2022 - Apr 2022 -
Among my responsibilities were recording and handling support calls, organizing and carrying out planned maintenance improvements, creating employee accounts and making sure they understand how to log in, looking into, identifying and fixing hardware and software issues with computers. Fixing machinery and swapping out components, keeping track of software licenses, overseeing supply, equipment and consumable inventories was also part of my duties.
-
Galaxy Medical Centre
Part-time Data Entry Clerk - Dec 2020 - Apr 2021 -
I assisted in implementing new CRM systems that increased overall efficiency in managing customer relationships. I contributed to process involvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity. I helped prevent costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly
-
Ministry of ICT - Kenya News Agency
ICT Intern - Dec 2018 - Apr 2019 -
I was involved in helping staff members utilize various computer programmes, the KNA’s website’s implementation, testing, and upkeep basic computer and peripheral servicing. I managed to maintain repairs, manage and debug networks and I actively took part in protecting equipment against cyber attacks. I helped my supervisors in operating system and application installation, data backups, and the digitalization and preservation of historical data.
Education
-
Bachelor's Degree of Business Information Technology
Jomo Kenyatta University of Agriculture and TechnologyMay 2019- Dec 2021 -
Diploma in Business Information Technology
Jomo Kenyatta University of Agriculture and TechnologySept 2017- Dec 2018 -
Certificate of Business Administration
Jomo Kenyatta University of Agriculture and TechnologyMay - Aug 2017
Skills
- enthusiasm for continual learning