Felister Muumbi

Experience

Binti Collections

Admin/ Customer care executive - 2018-2020

 Management of large amount of calls in a timely and efficient manner.
 Recordkeeping; filing of documents, making and managing employees worksheet.
 Customer care services; receiving calls, attending to clients queries and ensuring that their concerns are dealt with.
 Supervision of workers; Making sure that workers meet deadlines and deliver satisfactorily.

Kenya Literature Buraue

Office Admin(Intern) - Feb 2015-June 2015

 Assisting in Board meetings and corporate events planning.
 Updating daily records
 Conducting surveys and preparing reports.
 Housekeeping inventory management.
 Supervision of housekeepers.
Among my achievements was the digitization of repair log.

Shelter Cost Consultants

Office Manager/ Secretary - 2011-2013

 Provision of administrative support to the company’s executives, including managing their calendars, scheduling meetings, and offering assistant where needed.
 Receiving visitors and directing them to the right office/officers
 Banking cheques and cash
 Arranging travel documents for employees
 Receiving calls and attending to clients queries
 Tracking office supply inventory and arranging for purchase of equipment and other office supplies
 Ensuring employees receive refreshments on time as required by the company
 Developing and maintaining a filing system
 Updating calendars
 Managing petty cash
 General office administration; ensuring all office operations bills/invoices are paid on time.

Education

Bachelor of Commerce

University of Nairobi

March 2021-Present

Diploma In Business Management

Mount Kenya University

May 2013- August 2015

Diploma in Business Management Certificate
Grade Attained-Distinction